BMC Helix Developer Sr

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: BMC Helix Developer
Position: BMC Helix Developer



Experience: 7 Years

Category: IT Infrastructure

Main location: Bangalore / Chennai / Hyderabad

Position ID: J0826-1355



Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Role Overview
We are looking for BMC Helix ITSM professionals across levels to design develop integrate and support enterprise Digital Workplace and ITSM solutions. The role will involve Helix ITSM configuration workflow development CMDB integrations reporting and automation with senior resources leading architecture and stakeholder engagement.

Key Responsibilities

. Configure and customize BMC Helix ITSM modules: Incident Change Problem SRM SLA.
. Develop and enhance Smart IT Digital Workplace and Smart Reporting dashboards.
. Design and maintain CMDB CI relationships service mapping and reconciliation.
. Build and manage integrations using Helix Integration Studio REST APIs and middleware.
. Implement automation and AIOps use cases for event correlation and self healing.
. Develop executive and operational dashboards including SLA XLA and service health.
. Perform troubleshooting performance tuning upgrades and L3 support.
. For Senior roles: lead solution design architecture mentoring and stakeholder management.
. Experience with CMDB Service Mapping and CI governance.
. Integration experience using Helix Integration Studio and REST APIs.
. Exposure to Automation AIOps and Executive Dashboards.
. Excellent communication and documentation skills.

#LI-SA2

Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

• BMC CLM
• BMC IT Service Management
• BMC Remedy AR

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.