BI Reporting Senior Support Analyst

• Research and recommend innovative and where possible automated approaches for system administration tasks for applications installed on Linux and/or Windows
• Perform application migrations daily system monitoring verifying the integrity and availability of all hardware server resources.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted IT Teams.
• Recommend Configure CPU memory and disk partitions as required.
• Write PERL/Python scripts to automate needs such as monitoring server resources.
• Contribute to and maintain system standards.
• Create and maintain Systems Administration Procedures & Processes documents.
• Develops and maintains KPIs on BI applications such as cost availability utilization
• Conducts analysis and implements comprehensive solutions to improve the availability of BI applications
• Evaluates installs and tests software patches and upgrades to BI applications
• Reviews application resource consumption and implement improvements such as load balancing and job scheduling to improve application performance
• Resolves application outages and implement corrective and preventative actions to mitigate future incidents
• Implements auditing processes to analyze usage of reporting objects and applications
• Manages user access permissions with BI applications
• Identifies priorities risks and integration points between BI applications
• Reviews and maintains backup archival and disaster recovery plans

• IT Graduate (BE BTech MCA) preferred.
• Experience of working in Captive is a plus.

Skills / Experience:

• 5 years ofsoftware administration experiencein Business Intelligence Business Objects Tableau Power BI Data & Report Engineering or related roles

• Experience with Business Intelligence tool administration including
  • Installing and testing software patches
  • Testing of database patches and hardware upgrades
  • Developing KPIs such as cost availability utilization of applications
  • Support ticket investigation and resolution
  • Security and user access administration
• Experience coordinating with infrastructure teams such as network DBA and SAP Basis teams
• Experience with reporting tools such as SAP Business Objects (BO) Tableau and Power BI
• Demonstrated ability to work with virtual teams across the globe

• Candidate with experience in AI with Automation and Data agents
• Good experience in applications hosted on Azure (Azure hands on Engineering applications is preferred)
• Candidate should have experience in Fabric workload Operations
• Excellent oral and written communication skills with ability to independently engage all stakeholders onsite and offshore
• Strong understanding of SDLC and engineering operations practices.
• Experience in Agile/Scrum methodologies and project management tools such as Jira.
• Strong prioritizing interpersonal problem-solving task management (from conception to completion) & planning skills.
• Certifications in relevant BI and cloud technologies (preferably Azure) are a plus.

• BO Development experience
• Experience with Active Directory and SSO

• Knowledge in Microsoft Fabric PowerBI Azure services including Microsoft Fabric
• Excellent written and verbal communication skills

• Demonstrated problem solving abilities