BASIS dCEM Senior Consultant

A Digital Customer Engagement Manager (dCEM) at SAP is a specialized role focusing on the end-to-end (E2E) customer journey for cloud services particularly for RISE with SAP and S/4HANA Private Cloud. They act as the primary technical liaison orchestrating onboarding system migrations maintenance and escalation management while driving high customer satisfaction and adoption. Key Responsibilities Customer Onboarding & Migration: Orchestrate Brownfield migration projects from ECC to SAP Private Cloud coordinating technical teams. Technical Advisor: Act as the trusted advisor for SAP landscape architecture upgrades and maintenance. Service Delivery: Manage contract deliverables technical support and the service lifecycle. Escalation & Risk Management: Handle critical situations and high-priority incidents in collaboration with Major Incident Management (MIM). Customer Success: Maintain high CSAT (Customer Satisfaction Survey) scores by proactively addressing operational and technical needs. Required Skills and Experience SAP Basis Expertise: Strong knowledge of SAP Basis HANA Database and SAP S/4HANA Application. Experience: Usually requires 5-7 years of experience in SAP technical roles specifically with upgrades and migrations. Cloud Knowledge: Experience with SAP HEC SAP S/4HANA Private Cloud or hyperscalers like AWS Azure or GCP. Soft Skills: Strong communication stakeholder management and customer-facing skills. What Makes the Role Unique Unlike traditional SAP Basis roles the dCEM focus is on engagement strategic advice and orchestration rather than day-to-day hands-on system administration. They work directly with clients to guide them through their cloud migration journey.

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NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.