AWS Amazon Connect
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Mandate skil: AWS / Amazon Connect
- Provide adequate support in architecture planning migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations migration maintenance backup installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs Data Responsibility Matrices operations manuals daily test plans data architecture guidance etc.
- Provide weekly status reports to the client leadership team internal stakeholders on database activities w.r.t. progress updates status and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
