Asst. Manager – MIS, Billing & Collection

We are looking for an analytical process-driven and customer-focused professional to join our team as Asst. Manager – MIS Billing & Collection. The incumbent will own the MIS and dashboarding framework ensure invoicing and billing compliance and lead credit collection and outstanding follow-ups with customers. The role also oversees first-level customer query handling through WhatsApp chatbots and manual support and works closely with the Sales team by consolidating customer feedback and escalating key issues. The role requires strong data-handling and people-management skills sound knowledge of GST and billing processes and the ability to coordinate with multiple departments and customers to drive billing accuracy collection efficiency and timely reporting.

MIS & Reporting

• Own the preparation and review of daily weekly and monthly MIS reports and dashboards covering sales dispatch billing and collections performance for management review.
• Ensure accurate and timely consolidation of data from Sales Warehouse Finance and other departments; validate data before it is shared with management.
• Define track and review key business metrics/KPIs such as billing accuracy collection efficiency DSO outstanding ageing and turnaround time; analyse trends and deviations and recommend corrective actions.
• Design automate and maintain MIS reports and dashboards to improve reporting efficiency and reduce manual effort.
• Lead month-end and year-end billing closures and MIS reporting cycles ensuring adherence to timelines and support for audits.
• Present analysis insights and billing/collection performance summaries to senior management in a clear structured and decision-oriented manner.

Billing & Compliance

• Oversee end-to-end invoicing to ensure timely and accurate generation of invoices in line with orders contracts pricing and agreed terms.
• Ensure billing compliance with GST and other statutory requirements including e-invoicing/e-way bill norms; support GST return reconciliation and coordinate with Finance/tax teams on audits and queries.
• Review billing discrepancies credit notes and rebills; identify root causes and implement process fixes to prevent recurrence.
• Reconcile billing data with sales and dispatch records ensuring data accuracy and integrity across all reports.

Collections & Customer Interface

• Lead credit collection strategy and follow-ups to ensure timely realization of outstanding payments and reduction in overdue balances.
• Review outstanding and ageing reports regularly; prioritise high-value and overdue accounts and escalate to Sales and Finance leadership where required.
• Coordinate with Sales and Finance on credit limits credit terms payment disputes and account reconciliations/settlements.
• Oversee the customer query desk for billing payment and account-related matters including WhatsApp chatbot workflows and manual support; ensure prompt and accurate resolution within defined TAT.
• Consolidate customer feedback and share insights with the Sales team to support relationship management issue resolution and improvement of billing and collection processes.

Team Leadership & Process Improvement

• Lead guide and mentor Executives and Sr. Executives in day-to-day reporting invoicing and collection tasks; allocate work monitor performance and support their development.
• Review team outputs for accuracy and quality and ensure adherence to SOPs timelines and compliance requirements.
• Identify and drive process improvements automation and system enhancements across MIS billing and collection workflows.
• Coordinate with Sales Warehouse IT and Finance teams to gather data and ensure smooth billing and collection operations.

Education:

• MBA (Finance preferred) or a related field with strong analytical aptitude.

Experience:

• 6-8 years of relevant experience in MIS reporting billing/invoicing collections or credit control functions with at least 2 years of experience leading a team or managing a function.
• Prior exposure to a sales/distribution or manufacturing environment with high-volume invoicing is preferred.

• Advanced proficiency in Tally MS Excel (pivot tables advanced formulas VLOOKUP/XLOOKUP dashboards); working knowledge of Power BI or similar BI tools is an advantage.
• Strong knowledge of GST and billing/invoicing compliance requirements including e-invoicing and reconciliation.
• Proven experience in credit control collection follow-ups and outstanding/ageing management.
• Working knowledge of billing/ERP systems and comfort with WhatsApp chatbots or similar tools for customer communication.
• Strong analytical and problem-solving skills with high attention to detail.
• Team leadership coaching and stakeholder management skills with the ability to influence and escalate effectively.
• Excellent communication and presentation skills to coordinate across departments with senior management and directly with customers.
• High degree of accuracy ownership and process orientation.

• An opportunity to lead the MIS billing and collections function with close management visibility.
• Exposure to cross-functional data reporting end-to-end invoicing and customer-facing collection processes along with team management responsibility.
• Competitive compensation aligned with industry standards and experience.

Interested candidates meeting the above criteria may apply with their updated resume.

Required Skills:

MIS reporting dashboarding invoicing billing compliance credit collection outstanding follow-ups customer query handling WhatsApp chatbots data consolidation sales coordination GST knowledge billing processes data-handling people management process-driven analytical skills MIS report preparation KPI tracking billing accuracy collection efficiency DSO outstanding ageing management turnaround time analysis reporting automation month-end billing closure year-end billing closure audit support decision-oriented presentation invoicing accuracy contract and pricing understanding statutory compliance e-invoicing e-way bill GST return reconciliation audit coordination billing discrepancy review credit notes rebills billing data reconciliation credit collection strategy payment realization overdue balance reduction ageing report review account prioritization escalation to leadership credit limits coordination payment dispute resolution account reconciliation customer query desk management workflow management feedback consolidation team leadership mentoring work allocation performance monitoring SOP adherence process improvement automation system enhancement stakeholder management Excel (pivot tables advanced formulas VLOOKUP XLOOKUP dashboards) Tally Power BI billing/ERP systems coaching communication presentation skills ownership process orientation