Associate Support Engineer – AI Platform
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Job Summary
Associate Support Engineer AI Platform
Experience: 12 years
Location: Hyderabad
Shift: Rotational including US overlap
No of Opening: 2
Role:
Be the first responder for AXIOM customers and learn to support an enterprise AI platform with structured training in Kubernetes cloud LLMs and AI governance.
What you will do
- Triage incoming tickets: set severity collect logs and reproduction steps and route correctly.
- Resolve common issues using runbooks: SSO and access Microsoft 365/Teams setup document upload and basic RAG.
- Run basic Kubernetes health checks reproduce issues in the lab and escalate with clear case notes.
- Keep customers updated within SLA and help keep the knowledge base current.
What you will bring
- B.E./ MCA or equivalent in Computer Science IT or a related field.
- Fundamentals in Linux networking (DNS HTTP TLS) basic MongoDB queries and Python or Bash scripting.
- Exposure to Docker Kubernetes or cloud and curiosity about LLMs and GenAI.
- Clear written English and a calm customer-first attitude.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
We are a leading-edge technology consulting firm committed to empowering organizations through the implementation of cloud-native and enterprise DevSecOps transformations. Our team of dedicated experts is driven by a passion for harnessing cutting-edge technologies to deliver unparall ... View more
