Associate Staff Engineer (Microsoft Dynamics 365)

Requirements

• Experience : 4 years
• Strong hands-on experience implementing and supporting Microsoft Dynamics 365 Finance & Operations / Supply Chain Management (SCM) or AX 2012.
• Strong expertise in Dynamics 365 SCM modules including Inventory Management Warehouse Management Procurement & Sourcing Production Control Master Planning and Transportation Management.
• Proven experience leading end-to-end D365 SCM implementation projects from discovery through go-live and hypercare.
• Strong understanding of supply chain business processes including Procure-to-Pay (P2P) Order-to-Cash (O2C) Plan-to-Produce inventory control warehouse operations and production planning.
• Experience conducting business requirements gathering fit-gap analysis solution design workshops and functional consulting engagements.
• Expertise in configuring D365 SCM modules to meet complex business requirements and industry best practices.
• Experience creating Functional Design Documents (FDDs) business process documentation test scenarios user guides and training materials.
• Strong knowledge of User Acceptance Testing (UAT) system integration testing regression testing and production deployments.
• Experience providing L2/L3 functional support troubleshooting complex production issues and performing root cause analysis (RCA).
• Familiarity with ITIL-based support processes and managing incidents problems and change requests within SLA-driven environments.
• Experience using ITSM and project management tools such as Azure DevOps Jira or ServiceNow.
• Knowledge of Microsoft Dynamics 365 release wave updates hotfixes and impact assessments.
• Ability to collaborate effectively with technical consultants developers architects and business stakeholders.
• Strong analytical problem-solving stakeholder management communication and documentation skills.
• Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred.

Responsibilities

• Lead full lifecycle Microsoft Dynamics 365 SCM implementation projects from discovery design configuration testing deployment and post-go-live support.
• Conduct business process assessments requirements gathering sessions fit-gap analysis and solution design workshops with client stakeholders.
• Configure and implement Dynamics 365 SCM modules including Inventory Management Procurement & Sourcing Warehouse Management Production Control Master Planning and related supply chain capabilities.
• Prepare functional design documents process flows configuration documentation test scripts and end-user training materials.
• Collaborate with technical teams to translate business requirements into scalable technical solutions and integrations.
• Support System Integration Testing (SIT) User Acceptance Testing (UAT) deployment planning and hypercare activities.
• Deliver end-user training sessions and provide knowledge transfer to business users and support teams.
• Act as the functional escalation point for L2/L3 production support and resolve complex supply chain application issues.
• Perform root cause analysis for recurring incidents and recommend long-term configuration or process improvements.
• Manage incidents service requests enhancements and change requests while ensuring SLA compliance.
• Evaluate Microsoft Dynamics 365 release updates and hotfixes assess business impact and coordinate regression testing activities.
• Identify opportunities for process optimization and continuous improvement across supported supply chain functions.
• Maintain comprehensive functional documentation knowledge repositories runbooks and support artifacts.
• Mentor junior consultants and provide functional guidance throughout implementation and support engagements.
• Work closely with business stakeholders project managers architects and cross-functional teams to ensure successful project delivery and high customer satisfaction.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

No

Employment Type :

Full-time