Associate Solutions Architect
Job Summary
- Support our commercial and corporate customers as their primary technical advisors helping them design and implement Glean within their environment.
- Assist with onboarding data sources and integrations (e.g. SaaS apps internal systems) including configuration validation and basic troubleshooting.
- Help build and maintain tools scripts and templates that make it easier for customers to integrate with Glean based on their business application stack.
- Participate in technical investigations: review logs reproduce issues in test environments and document findings so senior teammates and engineering can drive a fix.
- Collaborate with Customer Success Delivery Excellence AI Outcomes Support and Product to ensure customers have a smooth deployment and are set up for long-term success.
- Contribute to internal and customer-facing documentation runbooks and best practices so future teammates and customers can move faster.
- Join customer calls (shadowing at first then leading parts of the conversation) to walk through technical setup explain options and capture requirements.
- Learn Gleans platform in depth and gradually take on ownership of smaller customer workstreams and configurations.
- Bachelors degree in Computer Science Computer Engineering with a related technical field (or equivalent practical experience).
- 3-5 years of industry experience in software engineering technical support solutions engineering/architecture professional services or similar technical roles; internships co-ops or significant academic projects are a plus.
- Comfort in reading and writing code in at least one of: Python Java or Go (coursework projects or internships all count).
- Understanding of REST APIs and JSON and interest in building or integrating APIs as part of real-world systems.
- Basic familiarity with cloud concepts (e.g. AWS GCP or Azure) Linux command line and debugging techniques like log analysis or tracing requests or a strong willingness to get hands-on quickly.
- Excited to learn about Enterprise AI networking security and identity (SSO SAML OAuth) in enterprise environments over time.
- This role is hybrid (3-4 days a week in our Bangalore office)
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Required Experience:
IC
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more