Associate Representative, Customer Service Operations

• Job Description

PRIMARY DUTIES & RESPONSIBILITIES:

• • Responsible for account setup and ongoing maintenance activityfor AB/Cencoracustomers.
  • Responsible for managing product access and eligibility forAB/Cencoracustomers
  • Interacts with all levels of the organization for requests related todelivery programs and services contracts sales finance CSMPand corporatedepartments.
  • Supports the efforts for collecting validating and proactivelicensure renewals ensuring regulatory compliance for customerand facility licensing which includes Federal DEA State Board ofPharmacy State Controlled Substance and State MedicalDevice.
  • Assists with Total Issue Resolution for issues that involvecustomer master settings and maintenance. This includes pricingsubstitution invoicing customer eligibility and pricestickers.
  • Responsible for following approval process for business-criticalfields such asCOGs.
  • Has complete ownership of the customer file and all componentssuch as contracts/PVAs routing program compliance pricingsubstitution setupsetc.
  • Ensures data integrity of customer setup pricing contractinformation
  • Implements and runs the audit processes for customer profileinformation; generates and analyzes reports for all key customerfields such as substitution programs pricing fields chain id ownerid business types and parent/childrelationship.
  • Conducts daily maintenance and troubleshooting to maintain dataaccuracy in varioussystems.
  • Creates and produces reconciliation and auditingreport.
  • Utilizes CRM system to track maintenance and new accountrequests.
  • Other duties and responsibilities asassigned
• Additional Job Description

Additional Job Description

MINIMUM SKILLS KNOWLEDGE & ABILITYREQUIREMENTS:

• • Strong interpersonal skills organizational skills and attention todetail.
  • Ability to communicate effectively both orally and inwriting.
  • Good analyticalskills.
  • Working knowledge of standard Microsoft productivitytools
  • Demonstrated history of operating in a professional mannerwith customers or otherassociates.
  • Excellent analytical skills relative to data analysis and dataauditing
  • Excellent customer service skills proven track record of detail-oriented problem solving trouble shooting and followup
  • Demonstrated ability to workindependently
  • Preferred knowledge of drug distribution industry or theCencoraorganization.
  • Experience using ERP Systems and Salesforce or other CRMsystems

EXPERIENCE & EDUCATIONREQUIREMENTS:

• • Requires broad training in fields such as businessadministration accountancy sales marketingcomputer sciences or similar vocations generallyobtained through completion of a four-year bachelorsdegree or equivalent work experience.
  • Normally requires a minimum of three (3) years relatedand progressively responsible experience; minimumtwo (2)years experiencewith Cencora orlike company in customer service customermaintenance or administrative position.
  • SAP experience required.

.

Bachelors degree in business administration operations management healthcare administration or a related field than 2 years of experience in customer service operations contact center coordination workforce coordination or related operational support roles with demonstrated agent coordination scheduling or administrative functions in customer relationship management customer experience project management or service management preferred.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned