Associate QA Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Associate QA Engineer

Job Summary

Were looking for a detail-oriented tester to validate headset and phone device integrations with our cloud communications platform (Genesys Cloud). This role is primarily hands-on manual testing connecting physical hardware executing call control scenarios and documenting results. While the day-to-day work does not require writing test automation the ideal candidate has coding knowledge and understands software systems well enough to troubleshoot issues read logs and collaborate effectively with development teams.

Major Responsibilities/Activities

Execute manual test cases for headset and phone device integrations with our cloud communications platform across multiple supported vendors

Validate end-to-end call control functionality between physical devices and the application

Test device connectivity provisioning workflows and firmware upgrade scenarios

Perform exploratory testing to identify high-risk areas refine requirements and isolate bugs

Document test results clearly in Confluence noting pass/fail status and any anomalies

Reproduce and report defects with clear steps reading logs when necessary to pinpoint root causes

Assist support engineers with escalated customer issues by reading logs explaining intended behaviors and identifying defects

Identify useful test cases that isolate faults in device-to-application communication

Build trust and maintain relationships with development and product management team members

Minimum Requirements

A Bachelor of Science degree in Computer Science (preferred) or related degree or equivalent work experience.

Required:

Basic understanding of telephony concepts: SIP call flows hold transfer mute conferencing

Familiarity with multi-tier web applications and technologies such as HTTP JavaScript and JSON

Ability to navigate and interpret logs using software analytics services (e.g. New Relic SumoLogic) to diagnose device integration problems

Knowledge of the Software Development Life Cycle (SDLC)

Knowledge of service-oriented architecture (SOA) at a conceptual level

Understanding of how hardware devices interact with web-based platforms (USB WebHID Bluetooth)

Strong attention to detail and ability to follow structured test plans methodically

Clear written and verbal communication skills for documenting results and filing bug reports

Comfortable working with physical hardware: USB headsets desk phones base stations dongles

Basic networking knowledge: IP addresses DHCP DNS (needed for phone provisioning tests)

Knowledge of agile testing methodologies and best practices for continuous delivery (CD)

0 to 1 years of industry experience

Willing to work till 11 PM IST.

Nice to Have:

Knowledge of telephony message and call flows with SIP XMPP and Jingle

Exposure to WebHID USB device protocols or Bluetooth pairing workflows

Familiarity with Jira and Confluence for defect tracking and test documentation

Understanding of firmware update processes

Previous QA or manual testing experience in telephony UCaaS or contact center products

Knowledge of Amazon Web Services (AWS) such as EC2 and S3

Experience with delivery pipeline tools such as Jenkins (helpful for understanding release cycles)

Knowledge of object-oriented programming and design patterns

Testing cloud services for security and compliance with HIPAA PCI and SSAE-16

Tools Youll Use

Genesys Cloud (the platform under test)

Confluence (test documentation and results tracking)

Jira (defect reporting)

Physical headset devices and desk phones from multiple vendors

Web browsers with WebHID support (Chrome)

Log analysis tools (New Relic SumoLogic)

GitHub/Bitbucket (reading source code and understanding changes)

#LI-Hybrid

#LI-GR1

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.