Associate

We are looking for a compassionate and professional Patient Experience Management Associate to serve as the face of our healthcare this role you will manage front-desk operations guide patients through their care journey and resolve inquiries seamlessly. Your primary goal is to ensure an empathetic smooth and welcoming environment from reception to discharge directly impacting patient satisfaction and retention.

Reception & Front Desk Management

• Welcome patients and visitors with warmth and professionalism upon arrival.
• Manage the check-in/check-out process to minimize waiting times.
• Handle inbound phone calls and route inquiries to the correct departments.

Patient Relations & Care Coordination

• Guide patients through their visit explaining steps paperwork and hospital layouts.
• Address and resolve patient grievances or concerns immediately with empathy.
• Coordinate with clinical staff to provide updates on delays or scheduling changes.

Documentation & Administrative Support

• Register patient information accurately in the Hospital Information System (HIS).
• Collect and log patient feedback to identify areas for service improvement.
• Ensure the reception area remains tidy safe and welcoming at all times.