Associate II, Business Applications

Who We Are

Revantage provides real estate services to Blackstone - the worlds largest alternative asset manager. Blackstones real estate portfolio includes industrial & logistics residential office hospitality and retail properties in North America Europe and Asia Pacific. Revantages global reach supports Blackstone real estate portfolio companies with best-in-class talent and corporate services - from legal to technology to people and culture. Some of the key services include legal compliance risk management due diligence valuations & portfolio reporting services portfolio management transaction execution support accounting tax treasury insurance technology property management etc. With presence across US UK Luxembourg Netherlands Singapore India and Australia Revantage supports Blackstone real estate portfolio companies and its partners across 50 countries.

About AirTrunk

Want to be a part of Asia Pacific & Japans (APJ) largest most innovative and rapidly growing data center company

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the regions digital future. We do this by continuously redefining and delivering hyperscale data centers that meet the needs of our customers - the worlds most transformational companies. And were doing so sustainably for today and tomorrow.

Having opened Australias first and largest hyperscale data centers in 2017 we set our eyes on rapid expansion and now operate a platform of hyperscale data centers across the APJ region. With backing from our investors including Blackstone this is just the beginning

Come join the A-Team at AirTrunk where the cloud meets the ground.

Job Summary

The Technical Specialist - Finance is responsible for the operational support configuration and enhancement of Finance systems and solutions. Reporting to the Service Owner this role provides advanced technical support manages Level 1 and 2 service requests and incidents and delivers small changes and updates. The Technical Specialist ensures systems are stable secure and optimized while maintaining high-quality documentation and contributing to the knowledge base to support continuous improvement and user enablement.

Your Day to Day

Operational Support & Service Delivery

• Provide Level 1 and 2 support for incidents and service requests escalating where necessary.
• Monitor system performance and proactively identify and resolve issues.
• Collaborate with Service Desk and other support teams to ensure timely and effective resolution.

System Configuration & Maintenance

• Perform system configuration and parameter updates in line with approved change processes.
• Support patching upgrades and minor enhancements.
• Maintain system integrity and ensure compliance with security and governance standards.

Change Delivery & Testing

• Deliver small-scale changes and enhancements in collaboration with business and technical teams.
• Conduct unit testing and support user acceptance testing (UAT) as required.
• Ensure changes are documented and deployed in accordance with SDLC and change management processes.

Documentation & Knowledge Management

• Create and maintain technical documentation including configuration records support procedures and change logs.
• Contribute to the knowledge base by documenting solutions known issues and troubleshooting guides.
• Support training and onboarding of support staff through clear and accessible documentation.

Collaboration & Continuous Improvement

• Work closely with the Service Owner to identify opportunities for system optimization and automation.
• Participate in root cause analysis and problem management activities.
• Stay current with platform updates and industry best practices relevant to the supported systems.

Requirements

Essential:

• Experience with NetSuite or other Finance ERPs
• 3-5 years experience supporting enterprise systems in a technical capacity.
• Strong understanding of system configuration troubleshooting and support processes.
• Experience with incident problem and change management practices.
• Ability to write clear structured documentation and contribute to knowledge management.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration skills across technical and non-technical teams.
• Demonstrated ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

• Experience working in Agile hybrid or traditional project delivery environments.

Desirable:

• Familiarity with ITIL practices and service management frameworks.
• Exposure to scripting automation or integration tools.
• Experience working in agile or hybrid delivery environments.
• Experience working in fast-paced scaling environments or transformation programs.

Qualifications:

• Bachelors in IT or related discipline;

• 3-5 years in Technology roles;

• Global or APAC experience a benefit.

Job Applicant Privacy Notice

EEO Statement

The Company is an equal opportunity accordance with applicable law we prohibit discrimination against any applicant employee or other covered person based on any legally recognized basis including but not limited to: veteran status uniformed servicemember status race color caste immigration status religion religious creed (including religious dress and grooming practices) sex gender gender expression gender identity marital status sexual orientation pregnancy (including childbirth lactation or related medical conditions) age national origin or ancestry citizenship physical or mental disability genetic information (including testing and characteristics) protected leave status domestic violence victim status or any other consideration protected by federal state or local law. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email