Associate- Identity access management

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .


Job Title: Associate - Identity access management
Position: Associate - Identity access management

Experience: 2.1-5 years

Category: IT Infrastructure

Main location: Chennai

Position ID: J0826-1021

Responsibilities
Direct Responsibilities
Ensure day-to-day availability and stability of IAM applications
Monitor production systems and proactively identify issues
Analyze troubleshoot and resolve production incidents within agreed SLAs
Perform Root Cause Analysis (RCA) and implement preventive actions
Execute production deployments configuration changes and application releases
Monitor application health scheduled jobs and system performance
Support maintenance activities patching and platform upgrades
Coordinate with Infrastructure Database Middleware Network and Security teams during incidents
Maintain operational documentation runbooks and knowledge articles
Participate in on-call support and major incident management

Contributing Responsibilities
Contribute to automation of repetitive operational activities
Support problem management by identifying recurring issues and improvement opportunities
Collaborate with development teams on production defect analysis and resolution
Participate in release planning deployment readiness and post-release validation
Recommend enhancements to monitoring alerting and operational processes
Support audit compliance and security activities by providing operational evidence
Contribute to Disaster Recovery (DR) testing and business continuity initiatives
Share knowledge mentor team members and maintain the knowledge repository
Collaborate with business stakeholders and application owners to ensure smooth service delivery
Drive continuous service improvement initiatives and participate in post-incident reviews
Ensure reconciliation aggregation certification and policy jobs complete successfully
Support IAM integrations with HR systems Active Directory LDAP APIs and ServiceNow
- Support role entitlement and policy-related production activities.
- Validate production changes following releases




Technical & Behavioral Competencies
3 to 6 years of IAM support experience preferably on SailPoint.
Deep knowledge of IAM processes and functions gained through experience
Hands-on support experience with Java Bean shell JavaScript JSP/Servlets PowerShell UNIX LINUX and XML
Hands-on experience on analyzing writing DB scripts fine tuning of queries Stored Procedures in Oracle/MsSQL
Good support knowledge on REST APIs is added advantage
Good knowledge on JIRA ServiceNow is a plus
Should have good analytical and logical reasoning skills
Excellent verbal and written communication skills
General banking domain knowledge is a plus

Specific Qualifications:
Bachelor Degree or equivalent
Skills Referential (Required knowledge skills and abilities)
Technical Skills:
Java JavaScript JSP/Servlets
Shell Scripting
Oracle SQL MsSQL
Unix/Linux Windows
Application Production Support knowledge

Behavioral Skills:
o Ability to collaborate / Teamwork
o Ability to deliver / Results driven
o Creativity & Innovation / Problem solving
o Adaptability
o Analytical Ability
o Ability to understand explain and support change
o Ability to set up relevant performance indicators
o Ability to develop and adapt a process
o Ability to manage / facilitate a meeting seminar committee training
Education Level: Bachelors degree or equivalent
Location: Chennai

• Communication
• Infrastructure
• Java
• Linux
• Oracle SQL Server

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.