Associate Director Workplace Services

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.

With over 30000 employees globally and a robust presence in India comprising over 17000 employees across Delhi NCR Hyderabad Bangalore and Chennai we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems hospitals and physicians.

Key Responsibilities-

Operations & Service Delivery:

Own day-to-day facility operations across multiple sites housekeeping pantry electro-mechanical and technical services helpdesk front desk mailroom parking and event support.

Own asset lifecycle management preventive and predictive maintenance AMC governance facility condition audits and uptime of critical infrastructure.

Manage employee transport operations across shifts routing efficiency on-time performance cost per trip vehicle compliance and employee safety (including night-shift safety protocols).

Own cafeteria and food services operations vendor performance hygiene and food safety audits menu governance pricing and employee feedback loops.

Run the IFM partner relationship operationally: daily/weekly reviews SLA tracking manpower governance escalation resolution and performance improvement plans.

Compliance Execution:

Execute contract labour compliance in close collaboration with Legal and HR and ensure regular compliance sign-off/ certification.

Own SEZ compliance operations: asset movement in/out gate passes documentation and interface with SEZ authorities and the Customs/Development Commissioner office.

Own the employee ID card lifecycle issuance replacement access control mapping deactivation on exit and periodic access audits.

Maintain building and statutory compliance documentation across sites; prepare the function for internal client and regulatory audits and drive closure of findings.

Execute EHS/WHS programmes risk assessments safety committees mock drills incident investigation first-aid and medical services and safety training.

Projects Renovations & Buildouts:

Deliver renovations refurbishments and new floor buildouts end-to-end design coordination BOQ tendering contractor management schedule quality snagging and handover.

Manage project budgets and capitalisation ensuring delivery on time within cost and with minimal disruption to live operations.

Coordinate with IT Security HR and business teams for seamless site readiness migrations and go-lives.

Financial & Vendor Management:

Build and control the site-level OpEx budget; track spend accruals PO/invoice hygiene and variance reporting.

Identify and execute cost optimisation initiatives in energy manpower deployment transport routing consumables and AMC rationalisation.

Support sourcing events with scope definition technical evaluation SLA design and vendor transitions.

Reporting Technology & Team:

Own the monthly management reporting pack SLA compliance incidents spend utilisation satisfaction scores and open actions.

Drive adoption and data quality across workplace systems (CAFM/FM tools helpdesk transport cafeteria visitor and gate pass platforms) and build leadership dashboards.

Lead and develop site facility managers and regional teams; ensure coverage shift readiness and capability building.

Fill-in/ backup for the Head of Workplace Services in leadership forums site governance reviews and client/audit interactions.

Experience: 1216 years in Facilities / Workplace Services including 5 years managing multi-site operations with regional or pan-India accountability.

Industry: Preferably BPO / ITeS / GCC / Shared Services; large multi-site corporate or IFM service-provider backgrounds also considered.

Scale handled: 5000 employees across at least 23 locations; hands-on experience in an SEZ/STPI environment is a strong advantage.

Education: Engineering (Mechanical / Electrical / Civil) or Hotel Management / Facilities Management graduate; MBA desirable. NEBOSH / IOSH / IFMA certification preferred.

Technical depth: Hard and soft services MEP and asset management transport and cafeteria operations EHS/WHS contract labour and SEZ compliance project and fit-out delivery.

Systems: Working proficiency with CAFM/IWMS or FM platforms helpdesk and workflow automation tools and reporting/dashboarding (Excel Power BI).

Competencies: Strong execution discipline vendor management data-driven problem solving crisis handling under pressure and the potential to grow into the pan-India leadership role.

Mobility: Willing to be based in Noida or Hyderabad and travel extensively across sites.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit:

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