Associate Director DevOps & SRE Technology
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Job Summary
Position Dossier Associate Director(SRE and DEVOPS)
About Us
Omega Healthcare Management Services (Omega Healthcare) is an AI-driven healthcare solutions company that partners across the healthcare ecosystem to deliver breakthrough results by reimagining and elevating revenue operations.
With a strong global presence spanning four countries our team of 30000 dedicated professionals collaborate with hospitals physician groups and healthcare providers to streamline operations improve financial performance and elevate patient care outcomes.
We combine our deep domain expertise advanced technology and a customer-centric approach in delivering innovative and scalable healthcare support solutions.
Position Title: Associate Director
Department: Engineering & Technology Function: SRE & DEVOPS
Role Summary
The Senior SRE & DevOps Leader is a senior technical leadership role that owns enterprise platform-level Site Reliability Engineering (SRE) and DevOps across all product engineering teams. This role provides end-to-end ownership of reliability CI/CD environment and branch management observability incident response and FinOps defining the shared engineering standards platform tooling and best practices that give every product team a consistent secure and cost-efficient path to production. The leader sets enterprise DevOps and reliability strategy builds the central platform capabilities that teams consume and mentors engineers to drive a culture of operational excellence organization wide.
Responsibilities
Enterprise SRE & Reliability Ownership
- Own enterprise platform-level reliability; define and govern SLIs SLOs and error budgets across all products and shared services driving uptime latency and reliability targets.
- Own incident management on-call and blameless postmortems along with resilience HA/DR scaling and performance engineering.
Enterprise CI/CD Build & Release Engineering
- Own and standardize enterprise-wide build scripts and CI/CD pipelines; consolidate fragmented tooling into a consistent governed toolchain used by all teams.
- Establish enterprise branch-management and release standards feature release and hotfix policies tagging/versioning and blue-green / canary deployments.
- Drive Infrastructure as Code automated deployments and repeatable auditable release processes as reusable platform capabilities.
Environment Configuration & Access Management
- Own environment management (Dev QA UAT Prod) with consistent provisioning configuration and promotion controls across the platform.
- Manage access secrets and credentials; enforce least-privilege and serve as IT liaison for infrastructure and platform dependencies.
Observability Monitoring & Logging
- Establish enterprise-wide monitoring logging tracing and alerting standards with actionable dashboards and SLO-based alerts.
- Instrument systems for proactive detection faster MTTR and data-driven capacity and reliability decisions.
FinOps Capacity & Server Sizing
- Drive FinOps practices cost optimization server right-sizing autoscaling capacity planning and infrastructure budgeting across the platform.
- Provide unit-cost visibility (per product / workload) to support platform-economics and rate-card decisions.
Security Compliance & Best-Practice Enablement
- Embed security policies patch/vulnerability management and compliance (HIPAA/PHI SOC 2 Zero Trust) into the delivery pipeline.
- Champion and roll out enterprise SRE/DevOps best practices across every product team; mentor engineers and build a culture of operational excellence.
Leadership & Mentorship
- Act as enterprise technical authority and mentor for SRE and DevOps engineers across all product teams.
- Lead design reviews technical decision forums and operational governance; collaborate with product engineering security and compliance stakeholders in Agile environments.
Required Skills & Expertise
- SRE fundamentals: SLI/SLO/error budgets incident & on-call management resilience / chaos engineering HA/DR
- CI/CD & DevOps: Azure DevOps Git Jenkins Jira; build & release automation branch/environment management blue-green & canary
- Infrastructure as Code: Terraform / Bicep / ARM; automated repeatable provisioning
- Observability: monitoring logging tracing alerting; APM & dashboards (Prometheus/Grafana ELK CloudWatch App Insights Datadog)
- Cloud & platform: AWS and Azure; Kubernetes / containers serverless networking autoscaling; platform / internal developer platform engineering
- FinOps: cloud cost optimization server right-sizing capacity planning unit-cost / rate-card modeling
- SecOps: access & secrets management security policy enforcement HIPAA/PHI SOC 2 Zero Trust vulnerability & patch management
Preferred / Nice to Have
- Experience with healthcare / RCM platforms and HIPAA / SOC 2 / HITRUST audit environments
- Experience building an Internal Developer Platform (IDP) and developer-productivity tooling at enterprise scale
- Experience defining enterprise DevOps / SRE strategy at a platform or organizational level driven by DORA metrics
Role Level
- Senior Manager / Director Enterprise SRE & DevOps
- Enterprise platform-level technical leadership role with cross-team organization-wide engineering-excellence ownership
Educational Qualification
- ME / BE / MCA / MTech in Computer Science Engineering or related discipline
- Relevant Cloud / DevOps / SRE certifications (AWS Azure Kubernetes) preferred
Experience
- 12 yearsof experience in software / platform engineering with 5 years leading enterprise SRE and/or DevOps across large-scale multi-team environments
- Proven experience operating and scaling production-grade cloud-native platforms at enterprise scale
Required Experience:
Director
About Company
With world's largest medical coding staff, Omega Healthcare specializes in medical coding, revenue cycle management to improve revenue.
