Assoc Analyst IT Operations

Key Responsibilities

• Assist in the day-to-day configuration tuning and maintenance of monitoring platforms:
  • Microsoft SCOM (System Center Operations Manager): Management packs agents alerts dashboards and reporting.
  • Nagios (or Nagios-based tools like Icinga): Plugins host/service checks NRPE notifications.
  • SolarWinds (Orion platform): NPM SAM NCM modules for network/server/app monitoring alerts and polling.
  • AlertSite (SmartBear): Synthetic monitoring transaction checks API/web monitoring global nodes and alert integrations.
• Monitor infrastructure health performance metrics availability and alerts across on-prem data centers hybrid/cloud environments (AWS/Azure) and SOX-critical systems.
• Respond to alerts/incidents during 24x7 shifts/on-call: Perform initial triage acknowledge/escalate execute basic remediation (e.g. restarts threshold adjustments) and document in ticketing systems (ServiceNow/Jira).
• Support SOX compliance: Configure monitors for audit-relevant events (e.g. unauthorized changes access anomalies SLA breaches) generate compliance reports/evidence and assist in control testing/remediation.
• Perform routine tasks: Agent deployments threshold tuning false-positive reduction dashboard/report creation and monitor health checks.
• Collaborate with senior engineers infrastructure security and application teams to implement new monitors integrate tools (e.g. with PagerDuty Splunk ServiceNow) and improve alerting accuracy.
• Document configurations procedures runbooks and SOX-related artifacts; participate in knowledge sharing and team handovers.
• Contribute to proactive monitoring improvements capacity planning insights and post-incident reviews to enhance system reliability.
• Support disaster recovery drills and ensure monitoring continuity during changes/upgrades.

Required Skills & Experience

• 25 years of hands-on experience in IT monitoring/operations with exposure to at least 23 of the following tools: SCOM Nagios/Icinga SolarWinds Orion AlertSite (or similar synthetic monitoring tools like Dynatrace Synthetics/New Relic).
• Basic to intermediate knowledge of:
  • Windows/Linux server monitoring network devices applications and cloud resources.
  • Alert configuration thresholding notifications and integration with incident tools.
  • Performance metrics (CPU memory disk response times) and troubleshooting basics.
• Understanding of SOX compliance in IT environments: Monitoring for ITGCs logging/auditing change detection and regulatory reporting basics (preferred but trainable).
• Experience in 24x7 production support environments including shift work/on-call incident response and high-availability monitoring.
• Familiarity with ITIL processes ServiceNow/Jira for ticketing and basic scripting (PowerShell/Bash/Python for simple automation/tasks).
• Good analytical skills attention to detail and ability to work collaboratively in a global team.

Preferred Qualifications

• Exposure to SOX/regulated environments (consumer goods retail or entertainment).
• Certifications: Microsoft SCOM-related SolarWinds Certified Professional Nagios/Icinga basics ITIL Foundation or equivalent.
• Knowledge of synthetic/user-experience monitoring (e.g. AlertSite transactions) or additional tools (Splunk Dynatrace Azure Monitor).
• Background in supporting e-commerce supply chain or digital platforms.

Education

Bachelors degree in computer science Information Technology Engineering or equivalent. Relevant certifications are a plus.

What We Offer

• Competitive salary and benefits aligned with Mattel India standards.
• Opportunity to gain hands-on experience with enterprise tools supporting global brands (Barbie Hot Wheels Fisher-Price etc.).
• Inclusive culture with mentoring from senior engineers and growth potential in a multinational tech hub.
• Hybrid work model (with shift/on-call requirements for 24x7 coverage).

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time