Assistant Manager Operations

• Assistant Manager will manage a team of 30 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.
• Drive team performance KPI management reporting absenteeism attrition etc.
• Understand customer queries feedback and respond in a positive manner.
• Should be ok with working in 24* 7 environment rotational shifts split weekly off and 5 days working in a week
• Demonstrated leadership ability and excellent people management skills.
• Knowledge and experience in organizational effectiveness and operations management
• Excellent computer skills and proficient in Excel Word Outlook and Access
• Excellent communication skills both verbal and written.
• Excellent interpersonal skills and a collaborative management style
• A demonstrated commitment to high professional ethical standards in a diverse workplace
• Open to direction and Collaborative work style and commitment to get the job done.
• Solutions mind-set passion to drive better customer experience.
• Ability to adapt self with the team in case of adversity business challenges/requirement.
• Attention to details.

Pre-requisite

• Should be a Graduate
• Strong excel based skills reporting and governance
• Has excellent people management skills attrition
• High volume quick turn around time SLA environment high paced or some say high pressure
• Worked in an unpredictable volatile environment someone who can adapt to changing business environment and deliver
• Need someone who is strong on governance follow up ability to follow instructions real time and keeps a strong transparent communication channel open with his DRs Subordinates and seniors
• International BPO experience is a must

Qualifications :

Excellent Communication skills Minimum 2 years Experience in Team handling role Graduates

Remote Work :

No

Employment Type :

Full-time