Assistant Manager Operations Corporate Travel-GDS

• Work on GDS for Flight Hotel and Car Booking including NDC Booking GDS Queues management LCC booking and Rail booking.
• Assist US Based Corporate Travelers and VIPs with customer service-related concerns via inbound calls and email communication.
• Communicate with vendors (Hotels Airlines and Car Rental Companies) through outbound calls.
• Provide end-to-end travel solutions during US business hours.

Skill Required:

• Strong verbal and written communication skills with comprehension of US and UK accents.
• Proficiency in one or more GDS systems (Worldspan Sabre Galileo Amadeus and Apollo).
• Thorough understanding of International/US Domestic Ticketing Exchange Refunds Hotel and Car booking.
• Good knowledge about OBT (Preferred KAYAK.)
• Efficient knowledge of IATA World Geography including TC Areas Global Indicator and Type of Journey.
• Ability to interpret Fare calculation lines on GDS ticket images.
• Capability to perform Manual fare calculations for Partial Exchange and Partial Refund scenarios.
• Capacity to provide optimal solutions to travellers during after-hours or emergency situations.
• Excellent interpersonal and communication skills fostering effective collaboration with internal and external stakeholders.
• Approachable cooperative and a team player able to garner trust and support from team members and peers.
• Proficient in Customer Service Skills for managing corporate travellers.

Qualifications :

• Minimum 5-year experience in US Based Corporate travel.
• Proficient in one or more GDS applications (Sabre Worldspan Apollo Amadeus or Galileo).
• Customer service background of at least 4 years preferably in a travel account.
• Strong experience in working with the US market and handling corporate clients is preferred.
• Previous experience with an Online Booking Tool (OBT) is advantageous.
• At least Colleague graduate
• Knowledgeable in MS Office PBI Data analysis.

Additional Information :

Rotational shifts and week offs
Work from Office

Remote Work :

No

Employment Type :

Full-time