Assistant Manager Guest Relation

We are seeking an experienced and customer-focused Assistant Manager for Guest Relations to join our hospitality team in Udaipur this role you will be responsible for ensuring exceptional guest experiences managing guest relations operations and leading a team dedicated to delivering outstanding service. You will serve as a key liaison between guests and various departments addressing concerns promptly and professionally while maintaining the highest standards of hospitality excellence.

• Oversee daily guest relations operations and ensure consistent delivery of high-quality service standards
• Address guest inquiries complaints and concerns with empathy and professionalism implementing effective resolutions
• Supervise and mentor guest relations staff providing coaching feedback and performance guidance
• Coordinate with front office housekeeping food and beverage and other departments to ensure seamless guest experiences
• Monitor and analyze guest feedback surveys and reviews to identify trends and opportunities for service improvement
• Develop and implement guest relations strategies and initiatives to enhance satisfaction and loyalty
• Maintain accurate records of guest interactions and complaints using property management systems
• Conduct training sessions for staff on guest service protocols communication skills and conflict resolution
• Prepare regular reports on guest satisfaction metrics and departmental performance
• Ensure compliance with hospitality standards policies and procedures
• Participate in special events and functions to ensure guest satisfaction and operational excellence

Qualifications :

• Minimum 2-3 years of experience in guest relations customer service or hospitality management
• Proven supervisory or team leadership experience
• Excellent verbal and written communication skills in English
• Strong interpersonal and relationship-building abilities
• Demonstrated problem-solving and conflict resolution skills
• Proficiency with guest management systems and property management software
• Solid organizational and time management skills
• Knowledge of hospitality industry standards and best practices
• Ability to remain calm and professional under pressure
• Strong attention to detail and commitment to service excellence

**Preferred Qualifications:**

• Multilingual capabilities (Hindi Gujarati or other regional languages)
• Experience with customer relationship management (CRM) software
• Background in event coordination or special services
• Training and development experience
• Hospitality certification or relevant professional training

Remote Work :

No

Employment Type :

Full-time