Assistant Manager- Customer Success

Job Title: Customer Success Manager (Auto Companion)Job SummaryWe are seeking a customer-focused and results-driven Customer Relationship Manager (CRM) to assist customers throughout their car-buying journey. The role involves providing guidance on vehicle options features pricing financing options and dealer offers while ensuring a seamless and personalized experience. The incumbent will act as a trusted point of contact for customers coordinate with dealerships to secure the best possible deals address customer queries and convert leads into successful vehicle sales gets the best financing and insurance options for customers by working with our partners and creates a highly convenient vehicle buying experience for ResponsibilitiesCustomer Consultation & Relationship ManagementEngage with prospective customers to understand their vehicle requirements preferences budget and usage detailed and accurate information on vehicle specifications features variants pricing warranties and ownership strong customer relationships through proactive communication and personalized as a single point of contact throughout the vehicle purchase Conversion & Lead ManagementManage inbound and outbound customer leads through calls emails chats and other digital leads and recommend suitable vehicle options based on customer sales conversions through effective consultation objection handling and a healthy sales pipeline and consistently achieve conversion CoordinationLiaise with authorized dealerships to source the best available pricing discounts exchange offers and promotional and coordinate with dealerships to ensure customers receive competitive and highest value-driven appointment scheduling vehicle inspections test drives and purchase Support & Query ResolutionAddress customer concerns questions and complaints promptly and timely resolution of all customer queries related to vehicle purchase financing insurance delivery timelines and dealership high levels of customer satisfaction throughout the engagement Qualifications & ExperienceGraduate any stream25 years of experience in customer relationship management automotive sales concierge services or consultative in handling customer inquiries and sales conversion through telephonic and digital channels (WhatsApp Email).Knowledge of automobile products vehicle financing insurance and dealership operations is Skills & CompetenciesExcellent verbal and written communication obsession - strong customer service and relationship-building and negotiation -solving and conflict resolution to promptly manage multiple customer interactions degree of agility and responsiveness to customersPassion for Automotive products

Required Experience:

Manager