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Solution Architect – Salesforce Field Service & AI (GenAI LLM)

Neuron 7

Job Location:

Bengaluru - India

Monthly Salary: Not provided by the employer

Posted: 26 May 2026 (30+ days ago)

Application Deadline: 9 November 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

SolutionArchitectSalesforceFieldService&AI(GenAI/LLM)

Location:India/US(Remote/Hybrid)

Company:

ServiceResolutionIntelligenceplatformleveragingAIandGenAI.

RoleOverview

WeareseekinganexperiencedSolutionArchitectwithdeepexpertiseinSalesforce(ServiceCloud&FieldServiceLightning)andstrongexposuretoAI/GenAItechnologies.ThisrolewillfocusondesigningandimplementingscalablesolutionsintegratingLLMsRAGarchitecturesNLPandAIworkflowsintoenterpriseFieldServiceenvironments.

KeyResponsibilities

Designandimplementend-to-endSalesforcesolutionsacrossServiceCloudandFieldService(FSL)
ArchitectFieldServiceworkflowsincludingworkordersschedulingdispatchtechnicianenablementandassetmanagement
LeadintegrationofSalesforcewithAI/GenAIplatformsusingLLMsRAGNLPandsemanticsearch
BuildscalableintegrationsusingAPIsmiddleware(MuleSoft)andevent-drivenarchitectures
DefineandimplementAIguardrailsgovernanceandresponsibleAIpractices
WorkonagenticworkflowsMCPprotocolsandtoolorchestrationframeworks
CollaboratewithProductEngineeringandCustomerteamsforsolutiondelivery
Conductcustomerworkshopstechnicaldiscoverysessionsandsolutiondemos
Ensuresystemperformancescalabilitysecurityandreliability

RequiredQualifications

12yearsofexperienceinSolutionArchitecture/EnterpriseSystems
Stronghands-onexperienceinSalesforceServiceCloudandFieldServiceLightning(FSL)
ProvenexperienceinSalesforceimplementationandintegrationprojects
ExperiencewithAI/GenAItechnologies(LLMsRAGNLPsemanticsearch)
StrongknowledgeofintegrationpatternsREST/SOAPAPIsandmiddlewaretools
Experiencewithcloudplatforms(AWSAzureorGCP)
Solidunderstandingofdataarchitecturemicroservicesanddistributedsystems

PreferredQualifications

ExperiencewithServiceNow(CSM/FSM)platforms
FamiliaritywithLangChainLangGraphorsimilarframeworks
Experiencewithvectordatabasesembeddingsandretrievalsystems
KnowledgeofAIevaluationframeworks(RAGASLLM-as-a-judge)
ExposuretoDevOpsCI/CDandobservabilitytools
DomainexperienceinFieldServiceCustomerSupportorOperations

OurCommitmenttoDiversityandInclusion:

(includingpregnancychildbirthorrelatedmedicalconditions)sexualorientationgenderidentityorexpressionagedisabilitynationaloriginmaritalstatusoranyothercharacteristicprotectedbylaw.

Ifyoureexcitedaboutusingdatatodriveserviceintelligenceandwanttobepartofaforward-thinkingteamwedlovetohearfromyou!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Staff IC

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About Company

Neuron 7

Resolve issues faster, the first time, in complex service environments with Service AI Solutions that learn from your data and people to deliver accurate, turn-by-turn guidance.

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