Application Support Executive

Job Title: Application Support Executive

Job Description:
We are looking for an Application Support Executive to provide technical and functional support for business applications. The role involves analysing database-related problems coordinating with development teams and ensuring timely resolution of incidents and service requests.

Key Responsibilities:

• Provide application and technical support to users.

• Troubleshoot and resolve application database and system-related issues.

• Execute SQL queries for data analysis validation and issue investigation.

• Monitor application performance and ensure service availability.

• Perform incident analysis and identify root causes.

• Coordinate with development database infrastructure and business teams.

• Support application deployments patches and production releases.

• Maintain incident records resolution details and technical documentation.

• Escalate critical issues and follow up until closure.

• Adhere to defined SLAs support procedures and security standards.

• Provide 24x7 production support through rotational shifts including weekends holidays and on-call support as required to ensure uninterrupted application availability and timely incident resolution.

Required Skills:

• Good knowledge of SQL (Oracle).

• Basic programming knowledge or any.

• Experience in application support or technical support.

• Strong troubleshooting and analytical skills.

• Basic understanding of databases APIs application logs and server environments.

• Good communication documentation and coordination skills.

• Willingness to work in a support-oriented environment and handle production issues.

Preferred Experience:
Previous experience in application support production support technical support or software troubleshooting will be an advantage.