Application Support Engineer

Introduction

The Application Support Analyst plays a critical role in delivering reliable technical application support and maintenance across the organisations software estate. The role involves working closely with IT teams product management and stakeholders to ensure system availability resolve incidents and drive continuous improvements aligned with business objectives.

What youll do

• Youll provide technical application support and maintenance across the software estate ensuring high availability and performance of enterprise systems. 
• Youll act as an escalation point for the Service Hub resolving incidents requests and changes in line with ITSM frameworks such as ITIL.
• Youll collaborate with product management and stakeholders to manage backlogs deliver enhancements and ensure applications meet operational and SLA targets. 
• Youll perform incident analysis reporting and knowledge management while driving continuous service improvements and tracking vendor/SLA performance. 
• Youll support projects and system upgrades by working with internal teams and vendors ensuring smooth transitions into BAU and effective stakeholder engagement.

What we offer

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary HRA special allowance provident fund gratuity internet allowance and food allowance.
• Health & Insurance Coverage: Medical insurance group term life insurance and personal accident insurance.
• Allowances & Support: Transportation/transport allowance and shift allowance.
• Paid Time Off: Generous leave policy to support worklife balance.

Qualifications :

About you

• You have strong experience in application support within enterprise environments preferably in financial services. 
• You possess excellent troubleshooting and problem-solving skills with a solid understanding of ITIL/ITSM frameworks.
• You are highly proficient in SQL/PLSQL and reporting tools like SSRS Power BI or Crystal Reports.
• You have knowledge of application development infrastructure design and tools such as Git PowerShell and database technologies.
• You demonstrate strong communication stakeholder management and collaboration skills across technical and business teams.

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.  

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6500 employees - from 94 nationalities across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success lead to our sustainability and success. Were emotionally invested in our clients right from the beginning.  

Remote Work :

No

Employment Type :

Full-time