Application Support Analyst

• Build analyze and monitor Power BI dashboards to ensure successful data ingestion and validation. 

• Utilize SQL to perform data queries and support analysis for data integrity checks and troubleshooting. 

• Assist the ANZ team with application monitoring from an App Support perspective.

• Track email alerts using monitoring tools for timely file processing reconciliation data integrity checks and highlight any discrepancies. 

• Actively contribute to the creation of Standard Operating Procedures (SOPs) for Finance & Payment Operations. 

• Perform data analysis tasks as needed utilizing a variety of tools including SQL and monitoring platforms. 

• Technical analysis troubleshooting of the production issues.
• Serve as the first escalation point for issues logged by various support teams in the business to resolve complex issues.
• Perform incident resolution problem determination and root cause analysis of problems and incidents.

Qualifications :

• 2-4 years working as an Application Support with more focus on DB monitoring; payments industry experience is a plus.
• Good communication skills and able to demostrate strong business/technical understanding of the product.
• Experience working with REST APIs.
• Experience working with tools such as Postman SOAPUI etc.
• Good T-SQL skills
• Strong organizational problem-solving and analytical skills; ability to manage priorities and workflow.
• Ability to assimilate new information quickly and translate it effectively to the workplace.
• Ability to convey ideas and offer technical solutions to staff members at all levels.

Additional Information :

To learn more about us our brands and products please visit:  is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. Information will be kept confidential according to EEO guidelines.

We kindly ask you to apply through our careers portal or external job boards (LinkedIn Naukri Indeed etc) only. Please dont send your application via email. They will not be forwarded. 

More about us 

More than 130000 businesses in 72 countries rely on Xplor to run their day and get paid processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International Battery Ventures and Silver Lake. 

Good to know

To be considered for employment you must be legally authorised to work in the location (country) youre applying for. Xplor does not sponsor visas either at the time of hire or at any later time. 

To learn more about us and our products please visit  also invite you to check out our Candidate FAQs for more information about our recruitment process and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications such as candidate scoring or ranking. These tools support our recruitment process but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground including race religion color ancestry marital status gender sexual orientation age nationality ethnic origin disability or any other category protected by applicable law.

We make it a priority to respond to every applicant.

Remote Work :

No

Employment Type :

Full-time