Application Production Support

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Application Production Support
Position: Application Production Support

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Chennai . Mumbai

Position ID: J0326-1970



Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Direct Responsibilities
Analyse and support IT Business teams to understand their needs and define the appropriate technical architecture for each application ensuring full alignment with Group standards and norms.
Provision and deliver application environments and infrastructure components guaranteeing secure compliant and production ready setups across all lifecycle stages.
Automate deployment processes using tools such as Ansible XL Release and Argo CD to speed up delivery reduce manual tasks and enhance reliability.
Create or update application environments using Terraform ROKS Linux and WebSphere (WAS) to maintain consistency scalability and compliance with production requirements.
Perform all technical actions required for application installation configuration upgrades and operational validation.
Implement monitoring alerting and operational procedures for each environment to ensure service availability and adherence to production SLAs.
Diagnose and resolve incidents using advanced observability tools such as Dynatrace Elasticsearch and Kibana ensuring rapid recovery and long term system stability.
Identify and propose optimisation and industrialisation initiatives to improve performance enhance efficiency and strengthen the overall reliability of production services.
Application deployment and continuous delivery automation
Daily production health checks (morning/evening)
Supervision of application and infrastructure components
Obsolescence and vulnerability management
Incident management (analysis coordination communication corrective actions and PIRs)
Problem management and root-cause analysis
Change management (review validation implementation communication)
Capacity planning
Decommissioning of legacy components
Maintenance of operational documentation and referentials
Team knowledge sharing and upskilling

Contributing Responsibilities
Promote standard architectures tools and Group products
Support the backlog with production requirements
Challenge and coordinate stakeholders to meet deadlines
Share production best practices across communities
Support development teams to secure and accelerate delivery


Technical & Behavioral Competencies
The role requires a solid technical foundation combined with strong collaboration and operational excellence.

Key competencies include:

Cloud & Infrastructure Skills
Technical skills - Advanced
o Proficiency in Cloud Computing technologies including Kubernetes Docker Helm OpenShift and Terraform.
o Strong understanding of Linux and Windows operating systems.
Technical skills - Basics
o General knowledge of IT infrastructure network protocols and database management.
o Network & Security: Illumio certificate management flow management load balancer VIP
DevOps & Automation
Technical skills - Advanced
o Hands on experience with CI/CD pipelines and automation tools such as Ansible Jenkins Git XL Release and ArgoCD.
Technical skills - Basics
o Ability to industrialize and automate workflows to enhance efficiency and reliability.

Monitoring & Observability
Technical skills - Advanced
o Experience with modern monitoring and logging solutions including Dynatrace ELK stack Sysdig
Technical skills - Basics
o Capability to analyze troubleshoot and resolve complex incidents through observability tools.

IT Service Management / Technical skills - Advanced
o Strong knowledge of ITIL practices particularly in managing Incidents Problems and Changes. (Service Now)

Middleware & Scheduler Expertise / Technical skills - Basics
o Familiarity with middleware components such as WebSphere CFT MQSeries and Kafka.
o Knowledge of the operation of a scheduler (Autosys Airflow)

Ways of Working & Soft Skills
Comfortable working in Agile environments and contributing to continuous delivery cycles.
Strong communication skills with a good command of spoken and written English.
Collaborative mindset with a strong one team spirit.

Operational Requirements
Comfortable working within the service coverage window (08:0018:00 Paris Time) and able to support off hours or weekend interventions when required.

Specific Qualifications:
Skills Referential (Required knowledge skills and abilities)
Technical Skills:
o Linux and Windows operating systems
o Kubernetes Docker Helm OpenShift and Terraform.
o Ansible Jenkins Git XL Release and ArgoCD.
o Dynatrace ELK stack Sysdig
o ITIL practices
o WebSphere CFT MQSeries and Kafka
o Autosys
o IT infrastructure network protocols and database management
o Network & Security: Illumio certificate management flow management load balancer VIP
Behavioral Skills:
Confident and Vocal
Autonomous and proactive communication skills
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Ability to share / pass on knowledge
Education Level: Bachelor Degree or equivalent
Location: Chennai/Mumbai

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• Ansible
• Dynatrace
• Linux
• Shell Script
• Terraform
• Websphere Application Server

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.