Analyst, Product Operations, Transportation

NPS Prism

Title:AnalystProduct Operations(TableauDatabricksPythonor PysparkandSQL)

Reportsto:TeamManager (inNPSPrism India Hub)

Company Profile:

NPS Prismis amarket-leadingcloud-basedSaaS businessowned by Bain & Company. NPS Prismprovidesits customers withactionable insights and analysisthatguide the creation of game-changing customer experiences. Based on rock-solid sampling research and analyticmethodology it lets customers see how they compare to their competitors on overall NPS and on every step of the customer journey.

WithNPS Prismyou can see whereyourestrong where you lag and how customers feel about doing business with you and your competitors in their own words. The result: Prioritize the customer interactions that matter Prismcustomers useour customer experiencebenchmarksand insightsto propel their growth and outpace the competition.

Launched in 2019NPS Prismhas rapidly grown to a team of over200 serving dozens of clients around the Prism is 100% owned by Bain & Company one of the top management consulting firms in the worldand a companyconsistently recognizedas one of the worlds best places to believe that diversityinclusionand collaborationiskey to building extraordinary teams. We hire people with exceptional talentsabilitiesand potential then create an environment where you can become the best version of yourself and thrive both professionally and personally.

Position Summary:

NPS Prism has experienced tremendous growth as a standalone software and data business over the pastfewyears and is making the leap from being a consulting-led business to a technology-led that shift we are looking to build our team with world-class team members to help drive business growth to its full potential in this next isa great opportunityto help buildthelargest startupowned by Bain & Companyand take NPS Prism into the future.

Analysts on the Prism India Hub teamwill work closely withaPrism India Hub Team ManageranNPS Prism Product Managerand otherNPS Prismstakeholdersgroup to build and deliver a commercially successful product that spans core sectors across all regions.

Key responsibilities:

• Develop Data PipelinebyDesigning building andoptimizingETL/ELT workflows using tools likeDatabricks SQL Pythonorpyspark

• Develop andmaintainrobust scalable and efficient data pipelines for processing large datasets from source toemergingdata.

• Support senior team members inidentifyingand implementing AI/ML-driven automation for repetitive data tasks such as data validation response coding and anomaly detection

• Assistin building scheduled data pipelines using Databricks workflows for automated data refresh and processing

• Develop andmaintainclient-ready visualization dashboardsinTableauspecificallywith some support from senior team members

• Support data preparation and analysis using tools such asAlteryxorSQL

• Assistin the execution of benchmarking surveys including developing sample specifications and managing research data

• Provide ongoing support for subscription customers including generating custom data cuts answeringmethodologyquestions and preparing insights for delivery

• Collaborate with team members to ensure high-qualitytimelyoutputs across product operations workstreams

• Translate technical concepts and data into clear and structured insights for internal and external stakeholders with support from senior team members

• Contribute to developing reusable templates process documentation and standard work practices that improve efficiency and scalability

• Demonstrate curiosity and hypothesis-driven thinking to uncover patternsand build robust analytical models which can help solveproblemsat hand

Required Qualifications Experience & Skills

Education

• Must Have:Graduate from atop-tier institute or equivalent engineering colleges / universities.
• Good To Have: Degree ina quantitativediscipline such as Statistics Mathematics Engineering Computer Science Econometrics Business Analytics or Market Research

Experience

• Must Have:1 to4years of professional experience inPython orPysparkandSQLandDatabricksat renowned ideal candidate will have strongexpertisein Python orPysparkand SQL with proven experience working on Databricks.

• Must Have:Basic experienceofTableau with building dashboards andmaintainreports

• Good To Have:Hands-on exposure to survey design data processing and visualization is preferred.

• Good To Have:Professional experience in Alteryx

Technical Skills

• 1 to4years of professional experience in Python orPyspark SQL and Databricksat renowned ideal candidate will have strongexpertisein PythonorPysparkandSQL with proven experience working on Databricks.

• Basicexperience ofTableau with building dashboards andmaintainreports

• Proven experience usingAlteryx or similar data prep/transformation tools

• Understanding of core statistical and analytical methods

• A solid understanding of ETL tools like Python as well as basic knowledge of DevOps practices and CI/CD pipelines will beGoodto Have.

• Good to have-Basic familiarity with AI/ML concepts and their practical application in automating data workflows (e.g. data quality checksmonitoringor insight generation)

• Good to have- Exposure to Databricks workflows or similar orchestration tools for scheduling and automating data pipelines and integrating Databricks with downstream reporting tools likeTableau

Other Skills

• Stronganalyticalorganizationalandproblem-solvingskills withattention to detail

• Experienceindeveloping clear audience-appropriate presentations and deliverables

• Excellent interpersonal and communication skills both written and verbal

• Collaborative team player who thrives in a fast-paced evolving environment

• Proven self-starter (comfortable with what could be a remote team) withdemonstrated problem solving and organizational skills

• Eager to learn and open to feedback with a growth-oriented mindset