AMS Consultant Senior AMS Consultant

Roles & Responsibilities :
1. Application Managed Services

       Manage end-to-end AMS services for enterprise applications.

       Ensure application availability stability performance and SLA adherence.

       Manage incidents service requests problems and changes.

       Drive incident reduction through root-cause analysis and preventive actions.

       Monitor application health and proactively identify potential service issues.

       Ensure effective transition of applications into AMS.

2. SAP Application Support

Experience in one or more SAP areas such as:

       SAP S/4HANA

       SAP ECC

       SAP FICO

       SAP MM / SD / PP

       SAP SuccessFactors

       SAP Ariba

       SAP BW/4HANA

       SAP Basis

       SAP Integration / interfaces

Experience with SAP AMS / SAP Application Support is highly desirable.

3. Oracle Application Support

Experience across one or more:

       Oracle E-Business Suite

       Oracle Fusion Cloud

       Oracle ERP

       Oracle HCM

       Oracle SCM

       Oracle Database/application ecosystem

4. Non-SAP Application Support

Exposure to enterprise application ecosystems such as:

       Microsoft Dynamics / D365

       Salesforce

       ServiceNow

       Workday

       MES / Manufacturing applications

       PLM applications

       Supply Chain applications

       Custom Java / .NET applications

       API / Integration platforms

       Data & Analytics platforms

Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape.

AMS Transformation & Automation

A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for:

       Automation of repetitive support activities

       AI-assisted incident resolution

       Automated monitoring and alerting

       Self-healing / auto-remediation

       Knowledge-based resolution

       Chatbots / virtual support agents

       Predictive incident management

       Automated ticket classification and routing

       Application performance analytics

       Shift-left and self-service capabilities

Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management

Strong understanding of ITIL / ITSM practices including:

       Incident Management

       Problem Management

       Change Management

       Service Request Management

       Knowledge Management

       SLA / KPI management

       Major Incident Management

       Service Reporting

       Continual Service Improvement

Experience with tools such as ServiceNow Jira BMC or equivalent ITSM platforms is desirable.

Transition & Transformation

The candidate will also participate in:

       Application transition / KT from incumbent vendors

       Due diligence and application discovery

       Knowledge acquisition

       Support model definition

       Runbook development

       SLA/KPI definition

       Transition planning

       Stabilization

       Continuous improvement

       Application modernization initiatives

       Cloud migration-related AMS

Stakeholder Management

       Work closely with CIO/CTO organizations and business stakeholders.

       Coordinate with SAP Oracle Microsoft and other technology partners.

       Manage customer escalations and service reviews.

       Participate in governance meetings.

       Communicate service performance risks and improvement initiatives to senior stakeholders.

       Collaborate with offshore/nearshore/onshore teams.
 

Qualifications :

Educational qualification:

       Bachelors degree in engineering Computer Science Information Technology or equivalent.

       815 years of relevant IT experience preferably with significant AMS exposure.

       Experience working in a large enterprise / GSI / multi-vendor environment.

       Strong communication and stakeholder-management skills.

       Ability to work across technology and business teams.

Experience :

815 years in Application Managed Services Application Support IT Operations or IT Service Management

Mandatory/requires Skills :

Advantageous Experience

       SAP non-SAP integrated landscape

       Oracle SAP environments

       Manufacturing applications

       Global AMS engagements

       Large-scale application transitions

       Cloud AMS

       AIOps

       GenAI-powered application support

       ServiceNow automation

       Process automation / RPA

       ITIL certification

       Experience in GSI / managed services organizations

Remote Work :

No

Employment Type :

Full-time