AI Tech Lead

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job

The adventure begins right here with you at SITA.

ABOUT THE ROLE & TEAM

The AI Tech Lead will establish and lead SITA for Aircrafts AI capability by building a high-performing team delivering practical AI solutions and driving AI adoption across the organization.

This is a hands-on leadership role combining technical expertise people leadership and business engagement. The successful candidate will work closely with business and technology stakeholders to identify high-value AI opportunities and convert them into scalable production-ready solutions that deliver measurable improvements in productivity efficiency and automation.

As a key leader in the technology organization you will drive the development of AI agents copilots automation solutions and reusable AI capabilities while ensuring solutions meet enterprise standards for security governance reliability and operational readiness.

WHAT YOULL DO

AI Delivery & Adoption

• Partner with business teams to identify assess and prioritize AI use cases with clear business value.
• Lead the design development and implementation of AI agents copilots and automation solutions.
• Drive successful adoption of AI solutions across teams and functions.
• Track and communicate AI usage adoption productivity gains and business outcomes.
• Promote successful AI implementations and encourage reuse across the organization.

Technical Leadership

• Remain hands-on with AI technologies and contribute directly to solution architecture and development.
• Guide the team in building testing deploying monitoring and operating AI solutions.
• Support the resolution of complex technical and production issues.
• Establish engineering best practices for AI development deployment monitoring and support.
• Create reusable AI frameworks components and accelerators that can be leveraged across multiple initiatives.

Team Leadership

• Build lead and develop a high-performing AI engineering team.
• Mentor coach and support the growth of team members.
• Define required skills capabilities and development plans for AI practitioners.
• Foster a culture of ownership continuous learning innovation experimentation and delivery.
• Encourage end-to-end accountability for AI solutions and business outcomes.

Governance & Operations

• Collaborate with Architecture Security Data Platform and Governance teams to enable responsible AI adoption.
• Ensure AI solutions comply with enterprise security governance and data management standards.
• Establish operational support and monitoring for production AI systems.
• Ensure solutions are secure scalable reliable maintainable and cost-effective.

ABOUT YOUR SKILLS

• Bachelors or Masters degree in Computer Science Engineering Data Science or a related discipline.
• 12 years of experience in software engineering technology automation or related technical fields.
• 3-5 years of experience working with AI Generative AI AI automation AI agents copilots LLMs or Retrieval-Augmented Generation (RAG) solutions.
• Proven hands-on technical leadership experience in leading and developing technical teams.
• Strong hands-on expertise delivering AI solutions from proof of concept through to production deployment.
• Experience working with cloud platforms APIs DevOps practices and enterprise production environments.
• Strong understanding of AI security governance data management and responsible AI principles.
• Excellent stakeholder management communication and collaboration skills.
• Demonstrated ability to deliver measurable business outcomes through technology initiatives.
• Experience establishing or scaling an AI or Generative AI capability from the ground up.
• Experience implementing enterprise AI assistants copilots or intelligent agents.
• Experience integrating AI solutions into business processes and enterprise platforms.
• Background in automation DevOps IT operations or service management.
• Experience within aviation or other operationally intensive industries.
• Focus on business value and measurable outcomes.
  
• Pragmatic decision-making and problem-solving.
• Continuous learning and innovation mindset.

NICE TO HAVE

• Spanish and/or French language skills are an advantage.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your teams needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.