Advanced Associate, Customer Success
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Job Summary
What Youll Do
Execute onboarding tasks related to content license activation access and availability using defined processes and checklists.
Guide customers through how to access licensed content including basic platform navigation and usage guidance.
Ensure customers understand what content they have purchased and where to find it.
Track onboarding completion and escalate content access issues as needed.
Monitor basic content usage and consumption data to identify lowusage or zerousage patterns.
Complete outreach and followup activities focused on content awareness and usage.
Respond to common customer questions related to content access availability and consumption.
Maintain accurate documentation and activity tracking in Customer Success systems.
Partner with Content Support and Customer Success teams to support issue resolution.
What Will Set You Up for Success
1-2 years of experience in Customer Support Customer Success Enablement or a related role.
Experience supporting digital content platforms or licensed content solutions.
Strong attention to detail and comfort following defined processes and playbooks.
Clear written and verbal communication skills.
A customerfocused mindset
Required Experience:
IC
About Company
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more
