Administrator, BXT

About Amazon: strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world. About Amazon Development Center India: ADCI started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today ADCI builds supports tests and manages technology products & services which support millions of Amazon customers worldwide.
The Team: Amazon Benefits Experience & Technology Service Delivery (BXT-SD) India Hub Team owns the delivery of benefits operations for Amazonians working in the US APAC MENA EMEA and South Africa.

Key job responsibilities
Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
Provide required support to SME/Team lead for Dive deep into data and benefits stats reporting.
Liaise with internal (support teams like Payroll Employee resource center Exits Onboarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.


- 6 months of human resources experience
- 6 months of customer service experience
- 6 months of Microsoft Office products and applications experience
- High school or equivalent
- Experience in confidential environments

- 1 years of human resources experience
- 1 years of customer service experience
- 1 years of Microsoft Office products and applications experience

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