ACCOUNT MANAGER (OPERATIONS)

Key Responsibilities

* SLA & Delivery Management: Monitors daily PTL and last-mile shipments to ensure strict delivery timelines are met especially for quick-commerce dark stores like Blinkit and Zepto.

* Escalation & Exception Handling: Acts as the primary point of contact to resolve client issues regarding delayed lost or damaged inventory.

* Partner Coordination: Liaisons with third-party courier aggregates line-haul partners and ground teams to ensure smooth pickups and dispatches.

* ePOD & Reporting: Tracks electronic proof of delivery (ePOD) and provides clients with key performance metrics like Turnaround Time (TAT) and Return-to-Origin (RTO) rates.

* Retention & Growth: Onboards new enterprise clients builds long-term relationships and identifies opportunities to upsell warehousing or cross-border logistics services.

VIJAY -

Required Skills:

SLA & Delivery ManagementEscalation & Exception HandlingPartner CoordinationePOD & ReportingRetention & Growth