Account Manager Amazon Shipping, IN Amazon Shipping

Amazon Shipping India is looking for a driven and customer-obsessed Account Manager to join the Small & Medium Business (SMB) this role you will own and manage a portfolio of SMB shippers including D2C brands and e-commerce sellers and be responsible for driving shipment volume growth improving shipper health metrics and delivering an exceptional post-onboarding experience. You will serve as the primary point of contact for your assigned shippers working cross-functionally with Operations Program Pricing and Billing & Payment teams to remove barriers and unlock growth opportunities.

The ideal candidate is a self-starter with strong communication and relationship management skills comfortable working in a fast-paced data-informed environment and passionate about helping small businesses scale through reliable logistics solutions.

Key job responsibilities
1. Shipper Portfolio Management: Own and manage a portfolio of SMB shippers driving volume growth revenue and shipper retention.

2. Relationship Building: Build and maintain strong relationships with shippers through regular check-ins business reviews and proactive problem-solving to maximize shipper lifetime value.

3. Performance Tracking & Growth: Monitor shipment volumes Revenue Per Parcel (RPP) Variable Gross Margin (VGM) and activation rates; identify at-risk shippers and execute targeted interventions to improve retention and growth.

4. Onboarding Handoff: Coordinate seamlessly with Pre-Sales Associates through a structured handshake process to ensure smooth onboarding of newly activated shippers into your portfolio.

5. API Integration & New Product Adoption: Support shippers in adopting 3P/1P API integrations and new product launches enabling them to operate at scale efficiently.

6. Cross-Functional Collaboration: Partner with Marketing Product Program Pricing and Operations teams to relay shipper needs inform roadmap priorities and improve the end-to-end shipper experience.

- Bachelors degree
- 2 years of sales experience
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience using strong customer service communication and interpersonal skills

- Experience in logistics or experience in courier industry

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