Access Management L2

Position Description:

Position Description
Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Access Management
Position: SE
Experience: 3-5 yrs
Category: IT Infrastructure
Main location: Bangalore
Shift : 24*7 Rotational Shift
Joining period : 0-30 days
Position ID: J0626-1895
Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Key deliverables/responsibilities

. Processes transactional User Provisioning tasks in accordance with documented and audited processes with 100% accuracy
. Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement
. Assists in defining documenting improving automating and streamlining processes
. Liaises with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes
. Provides resolution for Incidents of varying complexity and Requests and ensures knowledge transfer to L2 and Global Service Desk teams
. Responds to all Incidents and Requests according to defined SLAs ensures 100% accuracy and customer satisfaction
. Assists with training of staff internal/external to team globally

Experience required
Essential:

. ITIL v3/4 Foundation
. Experience of working in a high pressure environment
. An excellent understanding of how IT contributes to the delivery of a service to Atkins/EDPM clients
. Proven track record in achieving SLAs
. Enthusiasm and dedication to drive improvement/change
. Excellent communication skills and customer focus
. Ability to build and maintain efficient working relationships
. Process orientated with a methodical and planned approach to achieving goals
. Strong analytical skills
. Meticulous attention to detail
. Confidence and professionalism
. Experience of IS work management systems ideally ServiceNow
. Experience on security access rights (user based or role based) assignments in Workday

Desirable:

. ITIL v3 Service Operation
. Experience of working in a multi cultural environment
. Experience on mass data uploads in Workday

Competencies specific to this role

Communication teamwork collaboration and relationship building at all levels across organisational and cultural boundaries
Strong people and performance management skills
Client orientation
Determination proactivity and drive for results
Analytical thinker requirements focused with decisive judgment
Commitment to IT Services transformation strategy.

Skills:

• Active Directory
• Communication
• Exchange Server
• ServiceNow
• Infrastructure

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.