Technical Product Manager – Platform Engineering

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Technical Product Manager Platform Engineering
Department & Team: Platform Engineering
Reports to: Principal Product Manager
Location: Remote

We are seeking a Technical Product Manager Platform Engineering to help define and drive the strategy roadmap and execution of DevOps capabilities that enable engineering teams to build test deploy operate and secure cloud software at scale.

This role sits at the intersection of Product Management DevOps Cloud Infrastructure Developer Experience Security and Site Reliability Engineering. You will partner closely with engineering teams architects SRE Security and Product stakeholders to identify high-value platform opportunities translate complex technical problems into clear product requirements and prioritize investments that improve developer productivity operational efficiency reliability security and governance.

Our developers and engineering teams are the customers of our platform. This role will apply a platform-as-a-product mindsetusing customer discovery data adoption and measurable outcomes to identify developer friction and create reusable self-service capabilities that make the right way the easiest way.

This is an opportunity to influence how software is developed and delivered at scale while helping shape the next generation of our internal developer platform. The role will also help identify opportunities to apply AI and intelligent automation to reduce developer and operational toil throughout the software development lifecycle.

The primary responsibilities for this role include but are not limited to:

• Define product strategy and roadmap: Partner with Platform Engineering leadership engineering teams architects and internal customers to translate organizational objectives and developer needs into clear product strategies roadmaps priorities and measurable outcomes.
• Treat the platform as a product: Develop a deep understanding of developers as customers through product discovery feedback usage data and engineering metrics. Identify friction across the software development lifecycle and prioritize platform capabilities that improve developer experience and productivity.
• Own product priorities and backlog: Translate product strategy into prioritized initiatives epics features requirements user stories acceptance criteria and success measures. Maintain a healthy backlog that balances customer value engineering capacity technical debt reliability security compliance and strategic investment.
• Drive platform self-service and standardization: Identify opportunities to replace repetitive or manually operated processes with reusable platform capabilities APIs automation templates and paved-road experiences that increase developer autonomy while maintaining appropriate enterprise guardrails.
• Partner with engineering through delivery: Work closely with engineering and technical leaders on planning refinement sequencing dependencies risks and delivery. Participate actively in Agile planning refinement reviews and retrospectives while partnering with engineering leadership on team execution and Agile operating practices.
• Drive cross-team execution: Identify and manage dependencies risks sequencing requirements and resource constraints across DevOps Development SRE Security Architecture and other teams required to deliver platform capabilities.
• Measure outcomes not just delivery: Establish product success metrics and evaluate capabilities based on adoption and measurable outcomes such as developer experience toil reduction cycle time reliability operational efficiency security and costnot simply whether functionality was delivered.
• Apply technical product leadership: Develop sufficient understanding of CI/CD cloud infrastructure infrastructure-as-code APIs software delivery observability reliability and related technologies to engage effectively with engineers and architects understand technical tradeoffs and translate technical capabilities into customer and business value.
• Identify AI and automation opportunities: Evaluate opportunities to apply AI and intelligent automation across software development and platform operations including areas such as vulnerability remediation version migrations CI/CD troubleshooting deployment analysis observability and repetitive engineering workflows.
• Communicate and build alignment: Clearly communicate product priorities decisions tradeoffs dependencies risks progress and outcomes to engineering teams stakeholders and leadership. Facilitate prioritization and decision-making when teams have competing requirements or objectives.

• 5 years of experience in Product Management Technical Product Management Platform Product Management or a comparable product role supporting complex technology organizations.
• Demonstrated experience defining and delivering technically complex products developer platforms infrastructure capabilities or internal engineering products.
• Strong understanding of modern software development and delivery practices including CI/CD and the software development lifecycle.
• Working knowledge of cloud infrastructure and modern Platform Engineering technologies such as AWS infrastructure-as-code APIs containers and/or serverless technologies observability and software delivery automation.
• Demonstrated ability to engage effectively with engineers and architects understand technical tradeoffs and translate complex technical concepts into product requirements and business value.
• Proven ability to develop product strategies roadmaps prioritized backlogs epics requirements acceptance criteria and measurable success outcomes.
• Experience conducting product discovery and using customer feedback adoption data and quantitative metrics to identify problems and prioritize investments.
• Experience managing cross-team dependencies and driving complex initiatives from discovery and planning through delivery and adoption.
• Strong analytical skills with the ability to define and use metrics to evaluate developer experience product adoption engineering productivity operational performance or business outcomes.
• Excellent written verbal facilitation and stakeholder-management skills with the ability to communicate effectively with both technical and executive audiences.
• Ability to operate effectively in a complex environment bring structure to ambiguous problems challenge assumptions constructively and drive decisions without relying on direct organizational authority.

• Experience managing products for internal developers or engineering organizations particularly within an Internal Developer Platform or Platform Engineering organization.
• Experience with AWS and large-scale highly available cloud or SaaS environments.
• Experience with CI/CD platforms source control systems infrastructure-as-code deployment automation developer portals or related DevOps technologies.
• Familiarity with Site Reliability Engineering observability cloud security governance or compliance.
• Experience using DORA metrics developer experience metrics cycle-time metrics adoption metrics or other engineering productivity measures to inform product decisions.
• Experience with FinOps or cloud cost-management principles.
• Experience identifying or delivering AI LLM agentic or intelligent automation capabilities for software development or operational workflows.
• Experience operating in multi-account multi-region highly available or compliance-sensitive cloud environments.
• Familiarity with Agile product development practices and tools such as Jira Confluence Aha! Productboard or equivalent.
• Product Management Agile Cloud or related technical certifications are a plus.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.