Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Summary:

Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems If so Genesys might be the place you want to work!

What you will need to be successful in this role:

You will need to have a solid understanding of Python REST API design and application development. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform. You will need the drive to keep up to date with the latest trends in cloud technology AI DevOps and AWS. Existing experience with a Cloud Provider (ie AWS or Google Cloud) is a big plus. Being detail orientated and collaborative will also ensure your success in this role.

Our Team:

We have a very friendly and knowledgeable team. We prioritize helping other teams with challenges and crafting internal solutions for their problems. We are very collaborative and support each other in many aspects throughout the development process.

Key Responsibilities:

• Develop internal platform tooling used by hundreds of developers to manage their deployments and service health across numerous worldwide locations.

• Participate in code reviews across multiple services in an effort to provide constructive feedback to help team members.

• Create and maintain various unit and integration tests across multiple microservices.

• Take the initiative to improve existing services; either with code changes or architecture changes.

• Collaborate with other teams across the Genesys Cloud platform to gather requirements work through problems or demonstrate solutions

• Optimize the use of metrics and logging to help maintain our microservices; in both new and existing development.

• Work with remote team members in designing developing and testing features and functionality that include high scalability availability and reliability

• A positive attitude and willingness to take on new tasks as they arise
  

Minimum Requirements:

• 2 years relative experience.

• Bachelors degree in Computer Science or relevant proven industry experience.

• Demonstrable understanding of scalability and availability in distributed systems.

• Firm understanding of backend application development using Python REST API and NoSQL solutions.

• Experience with Python and/or Java

• Experience with Jenkins and Ansible

• Good verbal and written communication skills.
  

Desirable Skills:

The ideal candidate would also have experience with:

• Amazon Web Services (Dynamo S3 SQS SNS Cloud Formation etc.)

• Experience with REST API Frameworks (ie Spring Boot Flask Django etc)

• Web UI JS Framework experience (Ember NodeJS Angular etc)

• Be proficient in one or more cloud providers including AWS Azure and/or Google Cloud

• Experience working with remote engineering teams

• Experience running production workloads.

#LI-MC1

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building whats next - where AI experience and impact come together.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.