HR Ops Specialist Spanish Speaker

Essential Responsibilities:

• Support HR Operations services such as On-boarding Off-boarding employee life cycle benefits (one or several of the processes) and ensure people structures processes and systems are aligned to deliver key objectives efficiently and effectively.
• Advise on questions/requests from employees managers and the HR community in a professional courteous & timely manner
• Deal with operational issues and process failures identifying and implementing appropriate solutions.
• Develop action plan to mitigate operational risks or resolve escalated issues
• Proactively seek customer feedback to identify areas for simplification standardization and productivity within assigned process.
• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place taking accountability for compliance with relevant legal and GE Vernova policy requirements
• Develop a strong working relationship with the GE HR community through proactive facilitation & improvement of HR processes ensuring effective communication and early identification of requirements & any issues

• Identify frequent customers / process issues and be able to suggest process procedure and training improvement opportunities
• Cooperate with 3rd party providers when necessary

Qualifications/ Requirements:

• Bachelors degree in Human Resources or related Business degree from an accredited university or college
• Fully professional Spanish and Englishlanguage knowledge both verbal and written.
• Work experience with demonstrated achievement in Service-oriented environment.
• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups with comfort and efficiency
• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
• Demonstrated effectiveness to prioritize between tasks with different deadlines complexity

Desired Characteristics:

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
• Strong communication skills
• Ability to make decisions and manage competing priorities in a fast-paced multi-task and highly matrixed environment and connect effectively with employees
• Previous experience working with Workday and any ticketing system