Customer Support Engineer Software
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Job Summary
KUKA offers an enormous spectrum of possibilities to advance your career live your passions and unlock your potential. Were one of the worlds leading automation specialists offering global opportunities in areas such as robotics automation logistics software solutions and electronics. If youre a go-getter a visionary with bold ambitions and believer in collaboration and mutual respect then youre poised for success here at KUKA.
- Provide second-level technical support for KUKA system software products focusing on communication
- Act as a subject matter expert for fieldbus systems and technologies supporting global customers
- Troubleshoot complex issues using lab equipment and when necessary on-site at customer locations
- Troubleshoot complex issues using lab equipment and when necessary on-site at customer locations
- Document all inquiries and solutions in the CRM system and Knowledge DB
- Collaborate closely with R&D and Product Management teams for root cause analysis and product improvements
- Conduct workshops and prepare technical bulletins for international service technicians
- Manage quality and complaint processes (field observation root cause analysis corrective actions)
- In addition you will always accompany the product development from a customer support perspective:
- When specifying new releases you contribute important requirements like usability diagnostic capability status monitoring etc.
- You will accompany the development project and manage the field rollout:
Sprint reviews service concept global knowledge transfer application testing requirements- and release-review field test support - Provide project support for key customers when required
- Consult customers in usage and treating above-mentioned technologies.
- Engineering degree (preferably Electrical Engineering Mechatronics or equivalent technical qualification).
- Experience in automation systems Fieldbus and Networks
- Fluency in Hungarian and very good English skills (spoken and written); German is a plus
- Strong analytical and problem-solving skills
- High customer orientation and ability to work independently
- Team player with excellent communication skills
- Willingness to travel internationally (approx. 10% short-term trips typically 1-3 days)
- Project management experience is a plus
- Strong networking skills and cultural competence for cross-border collaboration
- Ability to work in a decentralized setup and integrate smoothly with the Augsburg team.
Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result We make peoples lives easier and safer across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work fostering an environment where inspiration expertise and personal growth can flourish. Our collective goal To achieve greatness and ignite innovative positive change - not only within the automation industry but also beyond its boundaries. And in return we prioritize creating a supportive empowering and caring environment for all.
As part of our commitment to the well-being of our employees we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules and professional development opportunities we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued motivated and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.
Our core belief is in treating each other with kindness an open mind and mutual respect creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin educational background age gender sexual orientation or your religious or political beliefs. If you join KUKA you will have ample opportunities to share what motivates you and what defines your individuality.
If you think a career with KUKA could be what you are looking for wed love to hear from you.
Were looking forward to receiving your application!
Required Experience:
IC
About Company
KUKA is one of the world’s leading suppliers of intelligent robotics, plant and systems engineering and is driving digitization in industry.
