Data Center Engineering Operations Facility Manager, DCEO

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Engineering Operations (DCEO) Team is the backbone of AWS supporting the rapid growth of AWS business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the standards for operational performance in the areas of safety security availability productivity capacity efficiency and cost. The DCEO Team is seeking individuals who are motivated self-starters eager to learn passionate and committed to join us. As part of the Infrastructure Operations Team you will have the chance to work on the most advanced technologies in a dynamic environment. If you enjoy working in a strong close-knit and diverse team Infrastructure Operations Team is the place to be!


Key job responsibilities
Oversee the day-to-day operations and maintenance of all mechanical electrical fire protection and control systems ensuring safety security availability and performance across the data center.
Lead and develop teams of 24x7 Engineering Operations Technicians and Chief Engineer covering all aspects of people management performance career growth and technical management.
Manage and coordinate planned and reactive maintenance activities ensuring minimal disruption to data center operations.
Develop and review operation documentation including MOP SOP and EOP where applicable.
Engage in expansion and improvement projects from conception to completion coordinating across internal support teams and external stakeholders.
Oversee third-party vendor relationships setting high performance standards driving accountability and ensuring adherence to contracted SLAs through regular performance reviews.
Manage CapEx and OpEx effectively to suit operational needs.
Serve as the primary point of contact for the data center manage Large Scale Events (LSEs) or outages and maintain readiness through frequent and effective drills.
Lead incident investigations for unplanned events ensuring root cause analysis and corrective actions are documented tracked and closed.
Support audits inspections and compliance reviews conducted by internal or external parties.



About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders transformers generators switchgear UPS systems ATS units PDU units chillers pumps air handling units and CRAC units
- 8 years of critical facility engineering and operations experience 5 years in people management experience with direct reports as their performance manager
- A valid Registered Electrical Worker (REW) Certificate (Grade B0 or above)
- In-depth experience in change problem and incident management
- Demonstrated communication skills in presentation open discussion team coaching
- Fluent verbal and written proficiency in Chinese and English
- Financial understanding in annual budgeting Capex and Opex concepts
- Project management skills

- A holder of Grade C0 Registered Electrical Worker (REW) Certificate
- Experience in major facilities incident management
- Experience in data center Safety and Security measures
- Knowledge of Data Center capacity planning and KPI reporting
- Experience of critical maintenance works including LV WR2 HV WR2 Pull the Plug test
- Knowledge of IT services such as servers network cabling and platform

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.