Technical Support Customer Expert – Swiss Telecommunications Project

Be the voice of one of Switzerlands leading telecom brands. Build your career in a Great Place to WorkCertified environment.
Salary & Benefits
Base Gross Salary: 1300/month
Productivity Bonus: Up to 240/month based on target achievement
Relocation Packages Choose What Fits You
All-inclusive relocation: Flight hotel stay and real estate agency fee covered
Alternative option: 250 relocation allowance agency fee (ideal if you already have housing)
Location: Athens
Starting Date: 1 November
Training Duration: 8 days (fully paid)
Work Schedule: MondayFriday Weekends 09:0021:00
About the Project
You will represent a major Swiss telecommunications provider specialized in mobile telephony and fiber-optic home services operating the 3rd largest mobile network in Switzerland (17% market share).
This is a high-impact role where technical expertise customer focus and sales mindset come together.
Your Role: Technical Support Customer Expert
As a Customer Expert you will handle inbound customer calls (approx. 40 calls/day outside peak periods) related to Salt Home subscriptions. Your mission is to solve technical issues efficiently while identifying cross-sell and upsell opportunities.
Key Responsibilities
Handle inbound calls from customers facing technical issues related to internet TV and home services
Diagnose troubleshoot and resolve issues such as:
My Internet / TV is not working
When will my contract be activated
Provide clear confident and solution-oriented communication
Proactively identify cross-selling and upselling opportunities during support interactions
Accurately document cases and follow internal processes
Consistently meet quality productivity and KPI targets
What Were Looking For
Languages
German: C1 level (native preferred)
English: B2 level
Experience & Skills
Previous experience in Customer Support and/or Technical Support (preferred)
Strong oral communication skills and customer-centric mindset
Relatively advanced PC knowledge and ability to work across multiple systems
Confidence in explaining technical concepts to non-technical users
Sales-oriented mindset with the ability to upsell naturally during support calls
Salary & Performance Rewards
Base Gross Salary: 1300/month
Quarterly KPI Bonus: 0900 gross paid directly with your salary
Productivity Bonus: Up to 240/month based on target achievement
Salary Progression
After 12 months: 1350 gross/month
After 3 years: 1400 gross/month
Flight ticket for every 6 completed months of tenure (dates confirmed in advance)
Why Youll Love Working With Us
Comprehensive healthcare benefits & exclusive discounts
Clear career growth & professional development paths
Engaging work culture with social initiatives and special events
Free online Greek language courses
Modern state-of-the-art office with relaxing break areas
Join a Great Place to WorkCertified company that truly values diversity & inclusion
Ready to Power Connectivity for Thousands of Customers
If youre passionate about technology customer experience and career growth this is your chance to work on a prestigious Swiss telecom project while enjoying strong financial rewards and long-term stability.
Apply now and take the next step in your international career!