Swedish-speaking Customer Service Agent

Join our team in the vibrant city of Athens Greece. This role is based in Piraeus offering the opportunity to live and work in a dynamic European city known for its rich history beautiful coastline and lively atmosphere.

As a Swedish-speaking Customer Service Agent you will be responsible for providing high-quality support to customers through inbound calls and emails.

You will assist customers with booking-related queries changes refunds complaints itineraries prices and flight-related information. You will also handle requests such as seat or meal selections and provide assistance with special travel situations.

The role involves working with booking and customer service systems while managing multiple customer interactions efficiently.

• Fluent/native-level Swedish (C1 or above)
• Good level of English (B2 or above)
• Strong written communication skills
• High school diploma or college degree
• At least 6 months of customer care experience if you do not have a college degree
• Good PC and MS Office knowledge
• Ability to multitask effectively
• Typing speed of at least 25 words per minute with high accuracy
• Experience in airlines travel hospitality or booking services is an advantage
• Familiarity with booking systems such as Amadeus is an advantage

• Handle inbound customer calls and emails
• Assist with flight bookings changes and refunds
• Provide information about itineraries prices and flight rules
• Handle customer complaints and resolve issues efficiently
• Assist with seat and meal selections
• Provide general flight and travel information
• Support customers during flight or airport disruptions
• Provide information regarding special assistance requests
• Use customer service and booking systems to manage customer interactions
• Maintain accurate and professional communication with customers

• Monday to Friday
• 09:00 19:00
• No weekend shifts

Apply now to take the next step in your international career.