Spanish-Speaking Customer Support Agent – Automotive Sector

We are seeking a customer-focused Spanish-Speaking Support Agent to join our team in providing premium frontline support for a leading global luxury automotive this role you will act as the first point of contact for customer inquiries across multiple digital channels handling everything from roadside assistance to connected mobility services.

While this position is primarily remote candidates based in or near Athens Greece should be prepared for occasional on-site presence for client visits or technical needs.

• Location / Work Model: Remote (Greece / Athens area preferred for occasional on-site needs)
• Contract Type: 8-Month Fixed-Term Contract
• Working Hours: Full-time rotating shifts operating 24/7 365 days a year (Monday to Friday including occasional weekends and seasonal peak holidays)
• Gross Salary: 1045.72 gross/month
• Bonus Potential: Performance-based bonuses up to 150.00/month subject to target achievement
• Relocation: Support provided for eligible candidates relocating to Greece

• Customer Interaction: Handle 3050 incoming calls and emails daily delivering frontline customer support with empathy and efficiency.
• Roadside & Emergency Assistance: Provide prompt breakdown and recovery coordination while adhering strictly to safety guidelines. Collect critical details such as vehicle data license plate numbers customer information and precise GPS locations.
• Connected Mobility & App Support: Assist users with mobile application features digital account activations login issues managing digital extras and booking online service appointments.
• Troubleshooting & Escalations: Perform first-level technical troubleshooting for connected apps and digital services escalating complex technical issues to back-office support teams when necessary.
• General Service Inquiries: Address queries regarding warranty coverage maintenance schedules dealership locations workshop feedback and general technical documentation.

• Language Proficiency: C1 Advanced level in Spanish and B2 Upper-Intermediate level in English (used for internal training and operational communication).
• Technical & Digital Skills: Advanced PC skills. Basic proficiency in navigating iOS and Android software establishing internet hotspots and a typing speed of at least 25 WPM with 85% accuracy.
• Communication & Support Skills: Exceptional written and verbal communication skills strong problem-solving abilities and a high degree of customer empathy.
• Work Style: Ability to multitask effectively in a fast-paced environment and assist customers through high-stress situations.
• Preferred Assets: Geographical knowledge a valid drivers license and prior experience in a contact center or customer service role.

• Comprehensive training and continuous upskilling programs to support professional growth.
• Performance-based monthly monetary bonuses.
• Structured salary progression structure.
• Engagement in regular team-building activities and brand goodies.
• Full relocation assistance package.