Spanish-Speaking Customer Service Agent Athens Greece

Location: Athens Greece Remote
Language: Spanish C1 / Native level
Schedule: MondayFriday occasional weekends
Working hours: Rotating shifts between 09:0021:00
Contract: Initial 8-month contract
Relocation: Relocation support provided

About the Role
Join a customer service team supporting customers of a leading technology and household-appliance brand. Youll handle inbound calls covering sales after-sales support product enquiries deliveries and technical troubleshooting.

Key Responsibilities

• Handle customer enquiries via inbound calls
• Provide technical troubleshooting and product support
• Assist with orders deliveries refunds replacements warranties and stock enquiries
• Recommend products and support purchase decisions
• Document customer interactions accurately in Salesforce
• Escalate complex issues to the relevant teams

Requirements

• Fluent/native-level Spanish (C1)
• Previous customer service or support experience
• Strong problem-solving and communication skills
• Good PC skills and confidence using multiple applications
• Comfortable working with virtual desktop environments
• Interest in technology and household appliances
• Customer-focused approach

Whats Offered

• Remote work
• Comprehensive 11-day training
• 2-week nesting period with an experienced agent
• Relocation support
• Opportunities for contract extension and long-term growth