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Retention Agents

RMG Talent

Job Location:

Athens - Greece

Monthly Salary: E 2500 - 2500

Experience Required: 1-3years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

Job Summary

Retention Agent UK Market (Regulated Forex)

Location: Athens Greece (Onsite)

Employment Type: Full-Time

Relocation: Not offered must already be based in Athens

We are a well-established regulated Forex/CFD brokerage operating globally with a strong presence across Tier 1 markets. Our Athens office is expanding and we are looking for experienced Retention Agents to manage and grow our UK client base.

As a Retention Agent you will be responsible for managing existing UK clients maximizing retention and increasing client lifetime value through professional relationship management and strategic upselling. This role requires a high-performing sales professional with experience in regulated environments.

Requirements

Manage and retain a portfolio of UK-based clients

Build strong long-term relationships with clients via phone and email

Drive deposits re-deposits and trading activity

Identify opportunities to upsell and cross-sell products and services

Provide market insights and platform guidance to clients

Ensure full compliance with regulatory requirements (FCA / ESMA)

Meet and exceed KPIs and revenue targets

Maintain accurate records using CRM systems

Collaborate with internal teams including compliance and support

Proven experience as a Retention Agent in a regulated Forex/CFD company

Strong experience working with UK (Tier 1) clients

Excellent closing negotiation and objection-handling skills

Fluent English (native or near-native level)

Solid understanding of financial markets and trading platforms

Ability to work under strict regulatory frameworks

Target-driven with a consistent track record of performance

Strong communication and relationship-building skills

Must be currently based in Athens Greece

Benefits

Competitive base salary high commission structure

Opportunity to work with a regulated established brand

Professional and dynamic office environment in Athens

Career growth and progression opportunities

Supportive team with strong management

Required Skills:

Proven experience as a Retention Agent within a regulated Forex/CFD company Strong background handling UK clients (Tier 1 markets) Demonstrated ability to retain upsell and increase client lifetime value Excellent closing skills with a results-driven mindset Fluent English (native or near-native level) both verbal and written Solid understanding of financial markets trading platforms and products Experience working under strict regulatory frameworks (FCA / ESMA guidelines) Ability to manage high-value clients and large portfolios Strong objection handling and negotiation skills Comfortable working with KPIs targets and commission-based structures Experience using CRM systems and retention tools Ability to work in a fast-paced high-pressure sales environment Team player with strong communication and interpersonal skills High level of motivation discipline and consistency Must be currently based in Athens Greece (no relocation offered)

Required Education:

Retention

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