Portuguese-Speaking Customer Expert

Location: Athens Greece
Work model: On-site
Schedule: MondayFriday 11:0019:00
Contract: Full-time Initial 8-month contract

We are looking for a Portuguese-speaking Customer Expert to join a dynamic team supporting business customers.

You will be the first point of contact assisting customers through inbound calls chats and emails and helping resolve a wide range of queries including:

Account verification and access issues
Payment transfers and transactions
POS device support
Customer account-related inquiries
Following up on cases through to resolution
Escalating more complex issues when required

Youll work in a fast-paced environment where processes are regularly updated so adaptability and a customer-focused mindset are essential.

Structured onboarding and training
5-day nesting period
Comprehensive learning curve of 24 months
Monthly productivity bonus based on performance
Regular company events and team activities
Opportunity for long-term development

Native-level or C1 Portuguese
Strong communication and customer service skills
Comfortable working with multiple systems and tools
Adaptable and able to work in a fast-paced environment
Willingness to work on-site in Athens