Portuguese-Speaking Content Moderator & Customer Support Agent

Join an international team dedicated to maintaining a safe positive and inclusive online environment for millions of users.

As a Portuguese-speaking Agent you will combine content moderation and customer support responsibilities reviewing user-generated content enforcing platform policies investigating user reports and assisting users through chat email and outbound calls.

This dynamic role also offers opportunities to work across different workflows develop new skills and progress within the organization.

• Review and moderate user-generated content including ads posts videos and comments
• Ensure content complies with platform policies and community standards
• Provide customer support via chat email and outbound calls
• Assist users with account-related and payment inquiries
• Investigate reports involving abuse harassment and other policy violations
• Identify and escalate new or complex situations not covered by existing policies
• Evaluate online interactions and content for potential violations
• Identify prohibited goods graphic content inappropriate behavior and other policy breaches
• Apply critical thinking and sound judgment when handling complex cases
• Contribute to maintaining a safe inclusive and respectful online environment

• Native-level or C1 Portuguese
• B2C1 English for training knowledge-base access and client policies
• 13 years of experience in BPO customer support or technical support
• Gaming experience is a plus for certain workflows
• Strong decision-making and problem-solving skills
• Excellent written communication
• Strong critical-thinking abilities
• High cultural awareness and understanding of the target market
• Ability to multitask and adapt to changing workflows
• Typing speed of at least 30 WPM with 85% accuracy
• Familiarity with online community standards user idioms and pop culture

• Comprehensive well-being support including 24/7 access to counselors and scheduled activities
• Food allowance through a Ticket Restaurant card up to 80 depending on monthly attendance
• Opportunities for cross-skilling across different workflows
• Potential career progression toward Senior Agent positions
• Professional development in content moderation customer support and online safety
• International and multicultural working environment

Some workflows may involve reviewing sensitive or disturbing online content. Dedicated well-being resources and support are available to help employees manage the nature of the role.

Interested in this opportunity

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