Norwegian-Speaking Customer Support Agent

Location: Thessaloniki Greece
Work Model: On-site
Language: Norwegian
Schedule: Monday to Friday
Working Hours: 09:0017:00
Contract: 8-month contract with potential for extension

As a Customer Support Agent for Miele you will be the first point of contact for customers providing essential support for their premium appliances.

This role combines customer service and technical assistance helping customers with everything from product setup and troubleshooting to service appointments and spare parts.

For more complex technical issues you will use advanced remote diagnostic tools and video calls to provide expert support and coordinate with on-site technicians when necessary.

This is an excellent opportunity to develop your technical and customer service skills while becoming a cross-skilled expert in Mieles innovative product range.

• Provide frontline customer support via inbound phone and email.
• Assist customers with appliance setup installation programming and usage.
• Perform remote troubleshooting for basic and complex appliance issues.
• Arrange and coordinate service appointments with Miele technicians.
• Help customers identify and order appropriate spare parts.
• Provide advanced technical support using remote diagnostic tools video calls and specialized software.
• Coordinate with on-site technicians when remote solutions are not feasible.
• Maintain accurate and efficient communication throughout the support process.
• Ensure high levels of customer satisfaction through professional and effective service.

• Native-level or C1 proficiency in Norwegian both written and spoken.
• B2 level proficiency in English for internal communication and training.
• Basic general technical and mechanical knowledge.
• Relatively advanced PC skills and confidence navigating different systems and tools.
• Strong problem-solving abilities.
• Good communication and customer service skills.
• Ability to remain calm and professional when handling technical issues.
• Previous contact center experience is preferred.
• Comprehensive training will be provided.
• For advanced technical support (MRA) positions a minimum of 6 months contact center experience is required.

• Comprehensive training to familiarize you with Miele products systems and support processes.
• Opportunities to develop both customer service and technical troubleshooting skills.
• Potential to become cross-skilled across different support functions.
• Opportunities for continued professional development within an international environment.

Join a dedicated team in Thessaloniki Greece a vibrant city offering a rich cultural experience welcoming atmosphere and dynamic international environment.

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