Japanese Customer Technical Advisor

Join an international customer support team in Athens and help users resolve technical and account-related inquiries for a leading cloud storage platform. As a Japanese Customer Technical Advisor you will be the first point of contact for customers providing support via chat phone and email while delivering an outstanding customer experience.

This is an excellent opportunity for Japanese speakers looking to build their career in technical customer support within a dynamic and multicultural environment.

• Assist customers with file synchronization issues between local devices and cloud applications.
• Support users with account access issues including password resets and account recovery.
• Guide customers through the process of restoring deleted files.
• Process payment and refund requests while ensuring clear communication throughout the process.
• Provide support across chat phone and email channels.
• Troubleshoot technical issues and deliver effective solutions.
• Maintain high customer satisfaction and service quality standards.
• Collaborate with internal teams to ensure successful issue resolution.

• Japanese proficiency at C1 level or higher.
• English proficiency at B2 level or higher.
• Strong written communication skills.
• Proficient PC and computer navigation skills.
• Typing speed of at least 35 words per minute.
• Ability to multitask and manage multiple systems simultaneously.
• Customer-focused mindset and problem-solving skills.
• EU work authorization required.

• Previous experience in customer service technical support or helpdesk environments.
• Familiarity with cloud storage platforms and online services.
• Strong attention to detail and troubleshooting abilities.
• Ability to learn new tools and technologies quickly.

• Competitive salary package.
• Productivity bonus of up to 20% of gross monthly salary.
• 100 training completion bonus.
• 100 monthly accommodation allowance during the first year of employment.
• 300 relocation bonus after 6 months of employment.
• Flight ticket home every 6 months of completed tenure.
• Comprehensive onboarding and training program.
• Clear career growth opportunities into Tier 2 Support and Social & Community teams.
• Additional training and professional development opportunities.
• Weekly wellbeing activities and team-building sessions.
• International and multicultural work environment.
• The opportunity to live and work in Athens Greece.

• Location: Athens Greece
• Work Model: On-site
• Contract: 8-month contract
• Schedule: Monday to Friday
• Working Hours: 02:00 - 11:00
• Night shifts aligned with Japanese business hours

Send your CV in English to:

Subject: Japanese Customer Technical Advisor - Athens Greece