Italian-Speaking Customer Support Expert – Logistics & Shipping

CloserHire is partnering with a leading international customer experience provider to recruit Italian-speaking Customer Support Experts for a major global logistics and shipping this role you will assist customers via phone email and back-office channels supporting them with deliveries shipment tracking billing claims technical enquiries and other logistics-related requests. Your Role Provide professional customer support via phone email and back-office channels Assist customers with package pickup and delivery requests Support customers with shipment tracking and trace enquiries Handle basic and more complex claims-related requests Assist with billing invoices and pricing enquiries Provide first-level technical support for customer-facing systems Support customers with account setup onboarding and general service questions Handle customer complaints and work towards effective resolutions Escalate unresolved or more complex cases according to established procedures Maintain high levels of empathy ownership and efficiency during every interaction Follow quality guidelines procedures and performance standards Your Qualifications Italian at C1 level or higher English at B2 level or higher Excellent verbal and written communication skills Strong customer service and problem-solving mindset Good computer skills and confidence working with different digital systems Ability to navigate multiple tools while assisting customers Typing speed of at least 25 words per minute with 85% accuracy Empathetic responsible and attentive to detail Ability to follow established procedures and quality standards Comfortable working in a structured performance-driven customer service environment Willingness to complete training and certification before handling live customer interactions The Offer Complete support to help you ease your relocation to Greece flight ticket expenses covered hotel accommodation upon arrival and support with the house-searching process all at no cost to you Competitive monthly salary 2 extra salaries per year Attractive Refer-a-Friend bonuses Healthcare benefits and numerous additional discounts Full training by certified instructors Ongoing coaching training and opportunities to develop your skills Professional growth and career development opportunities Free online Greek language courses Special company events and community & social responsibility initiatives State-of-the-art premises with modern facilities and relaxing break areas Opportunity to work in an international and multicultural environment Opportunity to join a Great Place to Work-Certified company Structured initial training followed by a nesting period before handling customer interactions independently

2 weeks hotel flight paid real estate agency support to find place to stay