Italian-Speaking Customer Support Agent

Job Overview:

Are you passionate about automotive excellence and delivering a premium client experience Join a worldwide customer experience leader to support one of the worlds most renowned luxury automotive brands Mercedes-Benz! This is a unique fully remote opportunity within Greece allowing you to act as the frontline brand ambassador for a demanding high-profile clientele by handling premium customer inquiries and critical roadside assistance coordination.

What You Will Do:

• Act as the first point of contact for Italian-speaking customers handling 30-50 incoming calls and emails daily.
• Deliver frontline roadside assistance coordinating breakdown and vehicle recovery support under strict safety guidelines.
• Provide expert technical support for digital ecosystem services (e.g. the Mercedes Me App) assisting with logins connectivity and account activation/deactivation.
• Troubleshoot basic software and vehicle connectivity issues effectively escalating complex cases to the Backdesk team.
• Manage online workshop and dealership appointment bookings while answering queries regarding warranty coverage and service functions.
• Meticulously collect and log vital vehicle data customer locations and technical service requirements.

Requirements:

• Fluency or C1-level proficiency in Italian paired with professional English skills (B2 level or higher for training and internal operations).
• Advanced oral and written communication skills with a strong customer-oriented premium service mindset.
• Solid technical PC literacy including basic skills navigating mobile software (Android & iOS) and assisting clients with hotspot connectivity.
• Proven problem-solving capabilities strong multitasking skills and a typing speed of at least 25 WPM (85% accuracy).
• Geographical knowledge is preferred; holding a valid drivers license is considered a strong asset.
• Work Schedule & Contract Details:
• Contract Structure: Initial 8-month contract with clear potential for extension. Part-time arrangements are also available.
• Schedule: Monday to Friday with occasional weekend shifts (Rotating shift patterns covering 00:00 to 23:00).
• Onboarding: Comprehensive training provided (including 10 days of specialized upskill training) with a supportive 4-month learning curve.

Benefits & Perks:

• Starting Salary: 1045.72 EUR gross/month.
• Structured Salary Increases: Steps up to 1100.00 EUR gross/month after 12 months and 1150.00 EUR gross/month after 3 years.
• Performance Bonus: Earn an additional monthly productivity bonus of up to 250.00 EUR based on target achievements.
• Work Model: Fully Remote from anywhere within Greece (Occasional on-site presence in Athens may be required for technical/client visits).
• Complete Relocation Support package provided for eligible international movers.
• Access to industry-leading digital toolkits (including M365 Copilot Sirius MMCR).
• Vibrant team environment featuring exclusive brand-related rewards goodies and social activities.