Italian-Speaking Customer Expert – Remote

Are you passionate about technology customer service and innovative products

Join an international team supporting customers of a leading global technology company specializing in innovative household appliances.

As an Italian-speaking Customer Expert you will be the first point of contact for customers handling inquiries related to sales after-sales support product assistance and deliveries.

You will develop strong product knowledge and use advanced diagnostic tools and virtual desktop technology to provide effective solutions and a premium customer experience.

• Handle inbound customer inquiries related to sales after-sales support products and deliveries
• Provide professional customer service and technical assistance
• Assist customers with product-related questions and troubleshooting
• Use advanced diagnostic tools to identify and resolve technical issues
• Navigate virtual desktop infrastructure and internet-based applications
• Support customers throughout their purchasing and after-sales journey
• Provide accurate information regarding products and services
• Escalate complex cases when necessary
• Maintain high standards of customer satisfaction and service quality
• Combine customer service technical support and sales skills to deliver an excellent customer experience

• Native-level or C1 Italian
• Good level of English for training and internal communication
• Strong customer service and communication skills
• Good PC and digital skills
• Comfortable working with multiple online applications and systems
• Strong problem-solving and troubleshooting abilities
• Interest in technology and household appliances
• Previous experience in customer service technical support or sales is an advantage

• 11-day comprehensive training program covering tools systems and procedures
• Followed by approximately 2 weeks of nesting alongside an experienced colleague
• Access to internet-based applications and a Virtual Desktop Infrastructure (VDI)
• Access to a product lab with the supported products available for hands-on learning
• Continuous support throughout the onboarding process

• Remote work from Athens Greece
• Relocation support
• Productivity bonus opportunities based on target achievement
• Salary progression based on tenure
• Structured training and professional development
• Hands-on product training
• International and multicultural working environment
• Opportunity to develop expertise in customer service technology technical support and sales

If you would like to learn more about the position book a meeting or call with me directly: